senior sales
DFC
Total des années d'expérience :13 years, 11 Mois
call receiver at web help call center / SFR Branch, service after buy
Offer suggestions by using suggestive selling techniques (brand concept, product knowledge)
Complete assigned side work and duties
Complete assigned side work and duties
Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
Sells products by establishing contact and developing relationships with prospects; recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analysing, and summarizing information.
Identifying customers’ needs and trying to meet them properly.
Maintains quality service by establishing and enforcing organization standards.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
courses: best Customer service Certificate from electro planet morocco 2013-2014: customer service, product knowledge, brand concept certificate from Swiss watch house LLC