عصام Jelali

Assurer la gestion de la relation avec les partenaires de l’entreprise : clients, fournisseurs,
banque, organismes fiscaux et sociaux;
Répartition planning équipe Après Vente et Gérer le chargement de l’Après-Vente et
coordonner le planning atelier, Piloter les solutions de mobilité, Suivi et amélioration
de la satisfaction client, Gérer les situations sensibles et Apporter des réponses
aux clients dans le respect des standards et Développer le chiffre
d’affaire de l’entreprise;
accueillir les clients et les conseille sur les différents produits et les services à leur
disposition en prenant en compte les spécificités de chacun;
Assurer la gestion des relations avec le personnel : tenue de dossier, gestion des absences
et congés, suivi de carrière, suivi financier et budgétaire, tableaux de bord et
déclarations sociales;
Assurer une gestion administrative interne : coordination du système d‘information,
mode et espaces de travail, gestion des plannings;
Assurer une gestion administrative des projets.
Établir les prévisions d’activité en termes d’objectifs, de budgets, d’organisation et de
moyens;
Élaborer et adapter les outils d’analyse, les indicateurs et procédures du contrôle de
gestion à l’aide de traitements informatiques;
Identifier les écarts significatifs entre les réalisations et les prévisions;

Teaching Information Technology and computer education subjects to elementary school,

Associate Head of IT Lab.
Make decisions on short and long term uses of technology within the development/
product roadmap in consultation with the management team.
Utilise project management methodology and agile software practices, where appropriate,
to enhance business communication and to provide user scenarios for developments.
Using content management systems to maintain and update websites and internal
databases;
Manage and develop relationships with internal and external senior stakeholders, vendors,
out-sourced development.
Oversee out-sourced software development relationships, development and delivery.
Work with other departments within our organisation to get maximum return.
Perform the duty of military service.
Provide military training, scientific and professional students NCOs in specialties defined
by the Air Force, including:
- Training NCO pilot for the Air Force in information technology field.
- NCO training technicians for the Air Force and other national and foreign institutions.

Responsible for ERP (Enterprise Resource Planning) SAP Application.
Provides office services by implementing administrative systems, procedures, and
policies; monitoring administrative projects; maintaining suggestion program.
Maintains administrative workflow by studying methods; implementing cost reductions;
developing reporting procedures.
Creates and revises systems and procedures by analyzing operating practices; studying
utilization of micro-computer and software technologies; evaluating personnel and
technological requirements; implementing changes.
Resolves administrative problems by analyzing information; identifying and communication
solutions.
Maintains rapport with customers, managers, and employees by arranging continuing
contacts; researching and developing new services and methods; setting priorities;
resolving problem situations.
Maintains suggestion system by directing and controlling administrative technical aspects
in accordance with management directives.
Guides employee actions by researching, developing, writing, and updating administrative
policies, procedures, methods, and guidelines; communicating developments
to management.
Completes administrative projects by identifying and implementing new technology
and resources; redesigning systems; recommending re-deployment of designated resources.

IT Management and IT Administrator and BDE Unit ”Betriebs Daten Erfassung”.

Teaching Information Technology and computer education subjects to elementary school,

Supervise and coordinate activities of staff,
IT Administrator,
Maintain management information systems (manual or computerised),
Provide executive services for committees,
Interview job applicants,
Responsible for Document Control and Archiving System,
Reception.

Administrate and control the system Primavera P6 Enterprise Project Portfolio Management.
Responsible for reviewing of documentation requirements, control of document and
record, developing the application, Manage security.
Administering the Access control, payroll and maintaining employee records, coast
break down & Overtime by the Bio clock machine and complete the Registration.
Document Control System and management (Search, Contact companies, negotiate)
and Creates and controls Over Time Form & Timesheet, Regulation check system.
IT Help desk: User Support, Performs hands-on fixes at the desktop level, including
installing and upgrading software, configuring systems and applications, Ensuring
smooth problem solving, Trouble shooting.

Teach technology, programming, accounting, entrepreneurship, general business, software applications, business communications, finance, marketing and management.