Corporate Sales Manager
Al Jaber Group( Luxury watches and Gifts))
Total des années d'expérience :17 years, 0 Mois
Proactively engaged with government and private corporate clients, presenting tailored luxury gift proposals and negotiating agreements
Managed end-to-end sales processes, ensuring customer satisfaction through diligent follow-up.
As Corporate Sales Manager in Qatar's competitive market, led strategies for corporate and luxury retail sectors.
Oversaw Sales & Marketing Team Management, Government Tenders, Bidding Department, Public Relations, Customer Satisfaction, and Competitor Analysis.
Pioneered a shift from traditional to advanced marketing techniques, implementing a digital presence strategy.
Recognized evolving corporate buying behavior, resulting in consistent RFQ/Tenders participation requests from government sectors and major corporations across Qatar and the Gulf.
Key Achievements:
• Effectively attended and oversaw over 95% of government tenders associated with luxury gifts.
• Achieved an outstanding success rate, ensuring that more than 85% of the tenders resulted in awards for our company.
• In a span of just three months, successfully surpassed sales targets by an impressive 42%.
• Prioritized customer satisfaction, evidenced by maintaining a 100% satisfaction rate based on customer feedback.
• Strategically expanded our database and enhanced company branding, contributing to an improved reputation within the industry.
Streamlined showroom operations and enhanced visual merchandising to boost customer engagement and sales.
Led a high-performing jewelry and watches team, optimizing performance through coaching and development.
Developed extensive product knowledge, contributing to achieving sales targets and aligning with company strategies.
Liaised with corporate on stock levels, CRM initiatives, and operations.
Supervised after-sales service requests, ensuring superior customer service.
Managed jewelry/watch repairs, recommended custom designs, and handled customer inquiries and complaints.
Key Achievements:
● Led seamless pre-opening of Al Fardan Jewellery showroom in Mall of Qatar in 2017 and DFC Qatar in 2021.
● Enhanced staff skillset in line with business objectives by delivering effective training and mentorship.
● Ensured better shopping experience for customers through delivery of best-in-class service.
● Fostered and cultivated productive relationships with existing clients to generate new business.
● Attracted new customers to multi-brand offerings aimed at maximising sales.
Expanded Emirates Group client base, achieving a 20% revenue increase.
Fostered key relationships, identified sales opportunities, and aligned with client strategies.
Enhanced customer experience, contributing to a 25% sales increase.
Maintained 95% customer satisfaction through diligent follow-up.
Implemented training, resulting in a 20% satisfaction score increase and a 30% reduction in complaints.
Assessed Business Unit requirements for CRM advantages.
Executed a successful customer retention strategy, achieving a 30% increase.
Achieved 100% of personal sales goals for four consecutive years, showcasing dedication and exceptional results.
Maximized Vincci hotels' revenue by 25%, focusing on rooms and services areas.
Improved reservation call conversion rate by 78%, doubling rooms sold year over year.
Maintained crucial Average Daily Rate (ADR) and Average Room Rate (ARR) for sales targets.
Provided visionary leadership, setting ambitious goals for team-wide success.
Identified and capitalized on new development opportunities, achieving a minimum 30% annual revenue increase.
Established strong relationships with partners and corporate clients, ensuring future bookings.
Nurtured relationships through quarterly exclusive offers, reinforcing trust.
Hosted successful client familiarization and press trips, driving sales through increased exposure
Master Degree in Media and Communications
Baccaloreat mathematics
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