Iv بهري

Transferred to take on higher and independent responsibilities of two Abu Dhabi properties of the same chain of Rotana Hotels - owing to outstanding performance in Sharjah

Handling the HR & L&D Function of two Cluster Hotels

Achieved highest Colleague Engagement Score of the company in both hotels - 94% Centro Al Mahal, 93% Al Rawda Arjaan

Revamped the HR & L&D Functions post Covid Pandemic

Initialed user-friendly online learning platform

Accomplishments:

• Highly appreciated for effectively handling the pandemic situation in line with Government rules and regulations in the hotel and while ensuring the safety of colleague accommodation.
• Nominated for the Young Hotelier of the Year 2018 & was awarded “highly commended”
• Achieved 87% on Colleague Engagement Survey
• Played a key role in minimizing rents for key personal and main accommodation buildings by 25%
• Registered optimal staff turnover at 16% in 2017

Key Responsibilities:
• Spearheading the full spectrum of HR functions for the Hotel management team and ensuring legally compliant processes in alignment with labor laws and organizational policies.
• Building talent capability with significant emphasis on recruitment and performance management as well as additional focus on workforce planning, succession planning, career development, and diversity.
• Rolling out the updated HR framework, policy, and procedures to achieve operational processes optimization, increased productivity, superior performance & higher efficiency.
• Planning and executing the human capital strategies, aimed at effectively meeting organization manpower needs while ensuring fair and best practices. Controlled all HR budget and departmental expenses within established budgets and saved significant costs by re-negotiating all accommodation rents by 25%.
• Administering health/welfare benefits policies and recommending HR best practices that support the long-term growth of the business and welfare of the workforce while promptly addressing employee concerns.
• Minimizing employee turnover by cooperative working climate, maximizing productivity and employee morale; identified employee concerns/ issues and mediating disputes by adopting an employee-friendly approach with strict compliance to organizational policies/ methodologies.
• Coaching employees in performance, discipline and safety measures encouraging employees to hone their skills/talents while cultivating in them high-performance drive, resilience, and capability to sustain excellence.

Accomplishments:
• Pivotal in opening colleague's gym in Q4 2016 & refurbishing colleague's cafeteria in Q1 2017.

Key Responsibilities:
• Provided leadership and vision for managing a large workforce of 424 employees of the hotel and applied sufficient HR resources to meet the business needs.
• Managed the entire recruitment cycle - selection, hiring & recruiting, manpower mobilization, accurate governmental registrations & documentation while managing the whole recruitment process to fill open positions effectively as per Rotana standards.
• Refined, expanded, and enhanced HR strategy to support our business objectives and promote employee development, career opportunities, and internal mobility.
• Developed proactive strategies to improve and maintain positive employee engagement, retention, and morale utilizing both formal and informal programs. Oversaw employee housing and welfare activities and assured quality standards for employee lifestyle and living conditions that meet Rotana standards.
• Offered counsel and guidance to employees and management on company policies and procedures. Ensured compliance with local legal regulations. Identified organizational capabilities, organization structures & metrics and presented strategies to management for review and decision.
• Supported organizational structure process and succession planning for the smooth continuation and success of the business. Additionally, mentored 3 colleagues to be promoted to the sister property of the Rotana Group.
• Coached employees for all areas encompassing performance, discipline, and safety measures encouraging employees to refine their skills/talents while cultivating in them high-performance drive, resilience, and capability to sustain excellence.
• Audited and validated all Employee legal documents and Human Resources practices to avoid discrepancies and increase the department’s operational efficiency

Accomplishments:
• Entrusted with the pre-opening recruitment process of Oman’s biggest stand-alone resorts and filled all vacancies promptly and with the most suitable candidates
• Took charge of mass recruitment for 430 Hotel employees considering the Omanisation targets and opening budgets.
• Offered integral support to the Director of Talent Management in establishing the HR department and outsourcing 2 staff accommodation buildings after the opening of the hotel.

Key Responsibilities:
• Streamlined HR structures, systems, and policies in alignment with overall objectives and proposed business activities of the Rotana Resort in Oman.
• Served across a variety of complex and routine HR and admin operations; leveraged functional expertise for managing the HR budget and departmental expenses during both the pre-opening and post-opening stages
• Rolled out HR framework, strategies, systems, and tactics to achieve operational efficiency for 430 employees and played an instrumental role in promoting Omanisation.
• Oversaw the pre-opening recruitment and selection process and contributed to introducing the performance management cycle to ensure appraisals are conducted effectively and as per Rotana standards and the workforce is right-sized with the strategic priorities of the organization.
• Ensured compliance with Oman's legal regulations. Developed a functional strategy concerning talent acquisition; overseeing the entire recruitment cycle and using a variety of selection tools/ techniques to ensure fair and best recruitment practices for the resort.
• Expedited the mass recruitment function by sourcing and screening candidates, facilitating interviews, and offering competetive packages based on organizational policies while ensuring acquisition of quality talent.
• Proficiently managed the organization structure and informed staff of expected behaviors and practices to ensure staff activities and hotel practices are aligned with corporate guidelines and country laws.

Accomplishments & Key Responsibilities:
• Enrolled in Management Trainee program, TAROT (The Accelerated Refinement of Talent) -targeted at developing capabilities of individuals with the potential to hold future managerial positions.
• Enrolled in the intense learning program for 18 months and provided active support to the HR Department: HR Secretary, HR Coordinator, HR Officer and Assistant Director of HR.
• Gained comprehensive experience in HR activities including
• First quarter: Gained knowledge of basic functions of the HR Department including On Boarding Activities, Employment Administration & Forms, PRO/ GRO formalities as well as the Health & Safety procedures and formalities.
• Second quarter: Learnt about accommodation, colleague outlet, hotel culture & lifestyle which were all part of the HR Infrastructure & Basics.
• Third quarter: Involved in the recruitment & selection process, disciplinary procedures, compensation & benefits, department standards and budgeting.
• Fourth quarter: Participated in colleague management performance, performance metrics, pre-opening overview, and the strategic model.
• Additionally, sent to Khalidiya Palace Rayhaan by Rotana for four months to cover up for the Assistant Director of Human Resources and as part of a cross exposure plan in a different Rotana property.
• On-completion of the program, sent to the Flagship property in Oman - Salalah Rotana Resort, for handling the pre-opening of Rotana’s first hotel in the Sultanate of Oman.

Previous Professional Experiences:
• Aug 2012 - Feb 2013 : Reception, Spa, Sports & Leisure Intern, Swiss Hotel Management School -Leysin, Switzerland
• Jul 2011 - Feb 2012 : Front Office Intern, Ritz Carlton Penha Longa Golf & Spa Resort -Sintra, Portugal
• Jul 2010 - Feb 2011 : Front Office Agent & Concierge Intern, Best Western Hotels-Geneva, Switzerland
• Aug 2009 - Jan 2010 : F&B (CSS Department) Intern, Swiss Hotel Management School -Leysin, Switzerland