TRAINING & DEVELOPMENT FACILITATOR – L&D
Transguard Group
Total years of experience :16 years, 0 Months
• Design and deliver learning and development programmes for managers at all
levels. These programmes reduce employee turnover and support the
organisation’s performance
• Build and maintain a strong team for the future of the centre of excellence
• Maintain strong relations with stakeholders
• Designed and developed a 5-year L&D strategy
• Launched and manage the e-learn platform. This has greatly improved staff
knowledge and job-skills
• Facilitate and support line managers to gain ILM awards from Level Two (for
team leaders) to Level three (for experienced managers and senior managers)
• Design and deliver English Development programme for staff at all levels
(operational to managerial) to learn and improve their communication skills
• Management of external recruitment agents for top level interview skills training
•Facilitated theory and practical training sessions to new recruits (all from a
multi-national/cultural background) in cash services and security familiarisation.
Trained over 3000 staff.
• Monitored and documented learner’s progress during training sessions, completed the
training records accurately and in a timely manner to ensure accessibility to other
training Facilitators and the human resource training and development manager
• Analysed and contributed feedback on training material in order to assist with
the development and implementation of new training material
• Provided assessment, both formative and summative to ensure the desired
learning objectives are achieved
• Delivered and training leadership skills to supervisors
Implement and maintain internet connectivity, remote access, virtual private networks and protocols at all betting premises
Install, configure and maintain security for LAN/WAN, internet and wireless
Diagnose and trouble shoot system and server problems.
Setting up and installing new computer hardware, software and data transfer.
Training of operators on how to operate bet machines
Setting up Keba and Pasha betting systems.
File clients and enter them into the data base
Liaise with the welfare administrator to identify CV banked clients who have payed and those who have not and show it in the data base.
Promoting the departments filing records and putting them on the company database.
Maintaining records of the customers on the data base, coordinate with clients employed
different Customers.
Handling all correspondence related to project work in the office.
Monitoring of customers air time machines and reporting to technical department about grievances.
Billing of different customers that is the e-airtime we have supplied to them.
Managing paper, electronic and financial filing system for the organization activities.
Promoting the departments filing records and putting them on the company database.
Maintaining records of the customers electronically, coordinate with the customer care department to ensure clients receive their e-airtime on time.
Assist and offer guidance to customer service department with data and statements of the different Customers.
Maintaining a healthy relationship with the company's clients.
Increased clients company's profits by delivering client’s wide range of products and services to would be potential customers at promotions
Achieved up to 250% sales targets in phone sales in 3 months
Plan and conduct consumer seminars and promotional shows
Grew key accounts like Uganda telecom 15% - 70% in my tenure.
Selected to handle and conduct promotions for our key client.
• Course Planning & Design • Individual Student Needs • Assignments Based on Materials, Innovation, Grammar, Productive Language, Receptive Language and Functions