customer care Executive
sharafdg
مجموع سنوات الخبرة :12 years, 11 أشهر
• Talking to customers and offering them after sales services from the company
• Registering units that need to be serviced and repaired
• Refunding money to unsatisfied customers or customers that have purchased defective electronics
• Troubleshooting of basic electronics problems
• Setting up of customer units like phones that have just been bought
• Coordinating with suppliers to collect manufacturing defective good from our location
• Solving customer problems
• Calling listed personnel to verify their legal information and their affiliations
• Arranging, organizing and distribution of data amount the team members
• Coordinating team members.
• Generating new leads through phone calls
• Updating clients information in company data base for the directory
2008 (Nov) -2009 (September) Uganda (Kampala) Global Microfinance pvt limited company Office Emissary • Incharge of running office errands for the office manager and delivery of messeges to wherever required
• Greet, transfer and hold calls
• Build rapport, listen, clarify and manage conversational flow in the office
• Manage upset customers, conflicts and challenging situations
• Providing customer support in the office environments.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
B.E Electronics and Telecommunication Engineering 2009 - 2013 Telecommunication Switching systems, Optical Fiber Communication, computer networks, Mobile Communication, Communication theory, Digital communication, signal coding and estimation theory, signals and systems Higher Second class
specialised in four subjects, and these are Physics, Economics, math and technical drawing