Total des années d'expérience: 24 Années, 4 Mois
janvier 2012
A À présent
Business / Financial Analyst
à Hypo Alpe Adria Bank
Lieu :
Croatie (Hrvatska)
Group level reporting Debt Collection department
New reports propose, development and generation
Ad-Hoc reporting and data analysis
Debt Collection results Data analysis
Collection process Analysis
Client Segmentation
Strategy planning and support, enhancing Recovery
KPI calculations and progress monitoring
Restructuring, Voluntary Sales and Forced Debt-Recovery support
External Collection Agency cooperation and coordination with reporting and fee calculations and negotiations
Advanced T-SQL and MS-Access querying
Result presentation
Call Center Dialer (ININ) system maintenance, develpment, reporting
Backlog preparation, analysis and solving strategy planning
Consultant role in Call Center front-end software development
Testing Call Center front-end software
New reports propose, development and generation
Ad-Hoc reporting and data analysis
Debt Collection results Data analysis
Collection process Analysis
Client Segmentation
Strategy planning and support, enhancing Recovery
KPI calculations and progress monitoring
Restructuring, Voluntary Sales and Forced Debt-Recovery support
External Collection Agency cooperation and coordination with reporting and fee calculations and negotiations
Advanced T-SQL and MS-Access querying
Result presentation
Call Center Dialer (ININ) system maintenance, develpment, reporting
Backlog preparation, analysis and solving strategy planning
Consultant role in Call Center front-end software development
Testing Call Center front-end software
octobre 2009
A décembre 2011
Call Center Agent
à Hypo Alpe Adria Bank
Lieu :
Croatie (Hrvatska)
General customer care
General information providing
Bank products informations
E-banking and mobile banking support and troubleshooting
General information providing
Bank products informations
E-banking and mobile banking support and troubleshooting
octobre 2007
A octobre 2009
Service Center Manager and Coordinator, IT Engineer
à ComTrade
Lieu :
Croatie (Hrvatska)
MS Windows Desktop Environment maintenance
Client computer updates and maintenance
Microsoft Server network maintenance
Passive network equipment connection and maintenance
Microsoft Active Directory maintenance
Desktop computer repairs, testing and benchmarks
Desktop computer configuration assemblies
Computer service center management
Service center software development
RMA (return merchandise authorization) conducting
Client computer updates and maintenance
Microsoft Server network maintenance
Passive network equipment connection and maintenance
Microsoft Active Directory maintenance
Desktop computer repairs, testing and benchmarks
Desktop computer configuration assemblies
Computer service center management
Service center software development
RMA (return merchandise authorization) conducting
mars 2006
A novembre 2007
Firmware and Software Tester
à Siemens
Lieu :
Croatie (Hrvatska)
PSE (Program and System Engineering) department
Testing and software simulations for mobile phone switchboards
Group level result and bugs reporting
Constant education regarding work relevant topics
Testing and software simulations for mobile phone switchboards
Group level result and bugs reporting
Constant education regarding work relevant topics
novembre 1999
A janvier 2007
Sound Editor
à Radio 101 d.o.o.
Lieu :
Croatie (Hrvatska)
Working with various audio equipment and software for live radio program
Active cooperation with live program development
IT support for radio equipment
Education of new sound editors
Recording of no-live shows
Live broadcasts from dislocated positions using mobile broadcast equipment
Ad-Hoc interconnecting of the equipment on and off-site
Active cooperation with live program development
IT support for radio equipment
Education of new sound editors
Recording of no-live shows
Live broadcasts from dislocated positions using mobile broadcast equipment
Ad-Hoc interconnecting of the equipment on and off-site
août 2003
A août 2004
Test Lab Editor
à VIDI T.O.
Lieu :
Croatie (Hrvatska)
VIDILab - testing and reviewing of computer hardware for an IT magazine
Testing and benchmarking of hardware
Writing articles for paper issue of VIDI magazine
Constant education about IT hardware industry
Attending IT related shows and conferences
Testing and benchmarking of hardware
Writing articles for paper issue of VIDI magazine
Constant education about IT hardware industry
Attending IT related shows and conferences
Partager sur Facebook
Partager sur Twitter
Partager via Email