Customer Service Manager
Ritchie Bros Auctioneers (ME) Limited
Total des années d'expérience :9 years, 10 Mois
Ensure that superior customer service is delivered at all times to all customers.
• Setting up and maintaining auction information systems.
• Entering contracts and equipment specifications into the auction system.
• Balance auction results, and take care of accounts receivable, collections and banking
responsibilities.
• Verify that funds have been collected, and that correct lien holders are paid.
• Process vehicle titles, registrations and legal transfer documents.
• Assist to recruit, train and oversee Customer Service Representatives for auctions.
• Managing all Import/Export documents for the shipments by sea
JOB RESPONSIBILITIES
• Accomplished work requirements by orienting, training, assigning, scheduling, and coaching employees.
• Quality control of all project documentation.
• Daily assisting project managers with budget controls, schedules and invoices.
• Scheduling, hosting and documenting meetings with team members and clients.
• Meticulous in tracking schedules and cost data for projects and prepared various reports in regards to procurement.
• Created and updated contractual work and service agreements for associates and clients.
• Coordination of project logistics (field programs, meetings, project activities) which can include presentation materials and final deliverables;
• Provided research for proposals, SOQ’s, BOQ's, datasheets, detailed specifications, brochures and pamphlets.
• Professional in data management including data site and user setup, data transfers and file maintenance.
• Created and updating templates and other specially requested reports for internal and external use.
• Provided general office support as-needed.
Pre Post Sales Engineer:
• Successfully recommended numerous technical solutions that optimize value for both the customer and the company, addressed customer requirements, assessed customers’ met and unmet needs, and recommends solutions .
• Provided technical expertise to clients throughout the valuation process.
• Completed overview and assessment of all tender documentation for ELV projects, that company receives.
• Skilled and knowledgeable in ELV systems design, namely: CCTV system, Access Control system, GRM system, AV system, always ensuring that the design is as per the project specification.
• Preparing the BOQ and costing for the design.
• Following the project from the very beginning to the end, ensuring that all technical submittal and documentation are timely prepared and submitted.
• Project Coordination.
• Providing feedback and direction to the Project Manager for the evolution/ modifications in the project, based on customer inputs, specifications and feedback.
Executive Assistant:
Provide high level secretarial and administrative support to the Founder and General Manager of the organization. Requires discretion, confidentiality, a good understanding of technical and business vocabulary and a detailed knowledge of the organization’s operations, procedures and people.
Provide administrative assistance to the GM, including but not limited to:
• Manage the GM's appointments and schedules and make travel arrangements to make best use of their time.
• Gather, compile, verify, and analyze information for the senior managers to use in documents such as memos, letters, reports, speeches, presentations, and news releases.
• Facilitate smooth communications between the GM and employees; and between the GM and external parties such as media, customers, and the public.
• Access to the GM's email accounts to schedule their appointments and answer or redirect routine inquiries from internal or external sources.
• Preparing correspondence and documentation, Handle confidential information and maintain the security of the GM's records and files.
Office Management:
• Manage and oversee office services functions including office equipment, supplies and vendors.
• Play leading role in office space management, including the anticipation of office space needs and managing office moves.
• Serve as contact person for employees and vendors regarding office operations.
• Serve as purchasing agent for organization.
• Communicate with real estate advisors, brokers and building management regarding lease negotiations.