Iyappan Thirupparkadal

Duration : Mar'2018 to Till Date Responsibilities
•Installation of Nectar RIG & CIP & EIP and support across US & EMEA & INDIA
•Configuring & Maintaining of RIGS(Local & Elproducto)
•On board Support of Avaya Dev & cisco & SFB & Video endpoints
•Integration Support of Avaya CM/MG's, CUCM, SFB, Polycom, Nortel,
•Complete support of Nectar monitoring tool and creating patch & Fixing Bugs for global customers.
•Executing all devops roles on OKD environment
•Configuring and maintaining Analytics(Qlikview) Application.
•Configuring endpoints Polycom CX 600, Trio, Cisco 7906G, 7911G
•Support Signaling protocol like SIP, H.323, MGCP and VG248, V224
•Integration support of AudioCodes mediant 1000/2000

Duration : May'2015 to Mar, 2018 Responsibilities I)Project : GVK-EMRI
•Complete Support for Avaya Aura® Contact Center 6.3
•Installation of AACC client and giving user access to server with Access class as per the priority access level defined by client.
•Configuring Maintaining AACCT and AACCM servers
•Maintaining Replication Server
•Maintaining Avaya contact recorder (ACR) for Voice Recording,
•Evaluation and archiving our conversation
•Configuring Maintaining CCT and Verint logger servers II)Project : Birla soft solution Ltd
•Complete Installation and implementation of Avaya G450 gateways
•Support of Avaya IP phones and Analog Conference phones
•End to End support for Avaya Devices (Main & LSP) of 2 Locations III)Project : Deloitte Consulting Pvt Ltd
•Complete Installation and implementation of CUCM 8.5 with MCS
•Complete Migration and implementation of CUCM 11.5 on BE7000M4 UCS
•Support of Cisco IP phones7942G, 7841 and Analog polycom Conference phones
•Daily backup through TFTP and RTMT monitoring

Duration : Jul'2011 to Apr'2012 Responsibilities
•Complete Remote support for North America Cisco Voice Router(CME) and Nortel/AVAYA EPABX 11C, CS100M, CS1000E 7.0 and Avaya 87xx series with MG650
•Administering and maintaining Unified communication manager express and Unity express for Voicemail MARC.
•Monitoring all links connectivity and utilization between US to Chennai IPLC and LLC links between to all locations in ASIA.
•Daily activities and involving Carrier vendor(Novatel, Paetec, AT&T) to resolve the circuit issue.
•Responsible for Critical tickets of FSL

Duration : Apr'2010 to Jul'2011 Responsibilities
•Complete System Support & Troubleshooting of Avaya Aura Communication Manager CS1000E/1000M Signaling server Switch for North American customers and EMEA Customers around 70 sites.
•Installed Media gateway's in core /Carrier wise
•Supporting for Avaya 9600 series IP Desk Phones and Nortel IP soft phone i2050, 2050pc
•Also Maintaining Avaya 1400-series & Nortel IP 2004, M3903 Digital Desk Phones
•Maintaining Citrix server tools like Nettrac, Netticket and IRIS
•Complete Monitoring Voice alarms and raising tickets as per SLA which were getting BUGS from switch.
•Notifying and updating the customers for various outages resolution and assisting RCA(Route Call Analysis) if required.
•Involving Carrier /AT&T Team to resolve the circuit issue.
•Assisting with CSR-Logistics team to Dispatching Parts /Tech .
•Leading in depth analysis an reviews with customers, will be expected to be self motivated to manage and resolve complex tasks on behalf of team leader.

Duration : Jan'2008 to Apr'2010 Responsibilities
•Complete System Support for Voice Switch CS1000E.(HA)
•Installed MG's in core wise
•Complete Support for CC6
•Supporting for IP soft phone i2050, 2050pc
•Also Maintaining Digital Phones - IP 2004, M3903Phones
•Daily system Backup of CCMS 6.0.& CCMA in Dell Power Vault 124T Rotating Tap servers.
•Up gradation support (Software & Hardware).
•Monitor and Maintain all in scope devices at site.
•Installation of Audio codes (Mediant 2000) with 2 modules to give trunk support with SIP wise for respective equipment's.(VOIP function)
•Installation of wire shark(protocol analyzer) and troubleshooting
•Time to Time making Requested changes inside Symposium server
•Monitoring all links connectivity and utilization between Bharti and Mphasis.
•Receive user requests or complaints and initiate the problem resolution measures as per SLA.