يوسف انور محمود بدوي Anwar Mahmoud Badawi, IT Service Manager

يوسف انور محمود بدوي Anwar Mahmoud Badawi

IT Service Manager

Almutahidah Recruitment

البلد
المملكة العربية السعودية
التعليم
دبلوم, Telecommunication Professionals
الخبرات
23 years, 4 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :23 years, 4 أشهر

IT Service Manager في Almutahidah Recruitment
  • المملكة العربية السعودية - الرياض
  • أشغل هذه الوظيفة منذ يونيو 2013

• Define system architecture and solution proposals.
• Provide technical support in all necessary activities along with PO issuing and suppliers selection.
• Google Apps Administration and iMex custom ERP implementation and training.
• Supervised & managed the successful implementation, installation, & commissioning of Almutahidah datacenter infrastructure with branches setup and VPN/DIA connectivity.
• IT Asset Management (ITAM) along with relative reports and updates to the concerned departments.

Wireless & VSAT Senior Engineer في Canar Communications - Group Company of Etisalat UAE
  • السودان - الخرطوم
  • فبراير 2008 إلى يونيو 2013

• Planning, operation and documentations of the VSAT satellite systems.
• Managing of iDirect satellite systems which serve over 200 corporate customers by processing new service orders, equipment delivery, Hub-Remote configurations, tickets resolution and all related assignments.
• Handling the internal communications with the company sub- contractors to get the escalated tasks done.
• Working with the Enterprise Business Unit to provide one-stop-shot solution to various corporate customers including banks, NGOs and petroleum companies depending on their business needs.
• Providing support to other wireless broadband systems (CDMA, EvDO, Proxim, WiMax and ect.)

Application Administration & Support في Canar Communications - Group Company of Etisalat UAE
  • السودان - الخرطوم
  • فبراير 2007 إلى فبراير 2008

• Provide 2nd level support desk and follow-up with ITS's Telecommunications Administration and Billing System (TABS) for any System Malfunction.
• Monitor all Back up Procedures required on the TABS platform.
• Release inventory orders using Toad/Oracle system according to the company needs.
• Participate in new services design and implementation.
• Perform Ad-Hoc duties as assigned by management.

Customer Service Executive في Canar Communications - Group Company of Etisalat UAE
  • السودان - الخرطوم
  • أبريل 2006 إلى يناير 2007

• Handle customer calls in a professional, courteous manner; provide accurate information to the customer.
• Installation and administration of Customer Service Intranet platform using Moodle CMS.
• Educate the customer about products and services, and up sells and cross-sells other products based on the customer's needs.
• Accurately enter or confirms customer information into CRM database (TABS).
• Effectively use computer systems for tracking, information gathering and tickets troubleshooting.

Network Administrator في Ministry of Health – General Directorate of Pharmacy
  • السودان - الخرطوم
  • يناير 2005 إلى أبريل 2006

• Provide advanced technical support and administration of the core infrastructure systems including but not limited to: Windows Server and Desktop Operating Systems; Symantec Client Security.
• Maintain all network related devices and processes to include network printers and office software’s.
• Implement/enforce network and security policies to all staff in quarter basis.
• Handle the GDoP website portal updates and managing web-hosting services via cPanel.
• Develop and implement operations procedures, logs, and preventive maintenance schedules.

Communication Engineer في InTouch Communications
  • السودان - الخرطوم
  • يونيو 2004 إلى ديسمبر 2004

• Manage the satellite system provided by F@lconStream Broadband Internet satellite system.
• Perform VSAT site survey and responsible for gathering data required for satellite communication.
• Responsible for testing, commissioning, acceptance and troubleshooting of the satellite networks.
• Configuration of iDirect Series 3000 and 5000 Satellite Routers.
• Provide on-site technical support and via online ticketing system.

Network Engineer في Accounts Microsystems
  • السودان - الخرطوم
  • ديسمبر 2003 إلى يونيو 2004

• Set up and manage network nodes and users using Microsoft Windows Server.
• Design and implement infrastructure solutions based on business requirements.
• Provide intermediate support for network infrastructure including switches, cables and APs.
• Installation of QuickBooks Enterprise System with regular DB Backup procedures.

Technical Specialist - Installation & Maintenance في ComTas Communications
  • السودان - الخرطوم
  • سبتمبر 2002 إلى مارس 2003

• Analyze and resolve software errors/problems.
• Analyze and identify/replace defective hardware components.
• Identify, analyze and resolve chronic system performance issues.

Help Desk Executive - Part-Time في InTouch Communications
  • السودان - الخرطوم
  • أبريل 2000 إلى يونيو 2002

• Provide Desktop/Laptop support on all Microsoft OSs, applications and hardware
• Troubleshoot network problems and diagnose client connectivity issues.
• Plan for and execute upgrades of client side applications.
• Troubleshoot and resolve issues with various modern modem and network transmission devices.

الخلفية التعليمية

دبلوم, Telecommunication Professionals
  • في SudaCad
  • يونيو 2011

Sudatel Academy: SudaCad GPA: Excellent Graduated: June 2011

ماجستير, Business Administration
  • في Omderman Islamic University
  • أكتوبر 2009

Master of Business Administration (MBA) Marketing Specialization

دبلوم, Oracle AS Portal 10g: Build Corporate Portals
  • في Oracle University
  • مايو 2007
بكالوريوس, Computer Science
  • في College of Technological Sciences
  • أبريل 2004

• General Evaluation: Good. • Project Evaluation: A.

Specialties & Skills

Wireless
Customer Service
Marketing
Telecommunications
IT Expert
Internal Auditor
Networking (CCNA)
iOS & Android
Microsoft Office
Wireless Networks
Marketing/Sales
Customer Service/ KAM

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

Life Makers Community
  • Golden Member
  • December 2003
Ubuntu Linux Community
  • Community Founder in Sudan
  • April 2007
Canar Social Fund
  • Management
  • September 2007
Internet Society (ISOC)
  • Member
  • January 2009
IEEE
  • Member
  • July 2011
Khartoum Geeks
  • Management
  • September 2010

التدريب و الشهادات

Project Management Professional (تدريب)
معهد التدريب:
The University of Nottingham International
تاريخ الدورة:
May 2016
المدة:
40 ساعة
ITIL 2011 Foundation | Certification No.: 4720491.1195511 (الشهادة)
تاريخ الدورة:
March 2013
صالحة لغاية:
April 2013
Internal Auditor (الشهادة)
تاريخ الدورة:
May 2007
صالحة لغاية:
May 2007