IT Service Manager
Almutahidah Recruitment
مجموع سنوات الخبرة :23 years, 4 أشهر
• Define system architecture and solution proposals.
• Provide technical support in all necessary activities along with PO issuing and suppliers selection.
• Google Apps Administration and iMex custom ERP implementation and training.
• Supervised & managed the successful implementation, installation, & commissioning of Almutahidah datacenter infrastructure with branches setup and VPN/DIA connectivity.
• IT Asset Management (ITAM) along with relative reports and updates to the concerned departments.
• Planning, operation and documentations of the VSAT satellite systems.
• Managing of iDirect satellite systems which serve over 200 corporate customers by processing new service orders, equipment delivery, Hub-Remote configurations, tickets resolution and all related assignments.
• Handling the internal communications with the company sub- contractors to get the escalated tasks done.
• Working with the Enterprise Business Unit to provide one-stop-shot solution to various corporate customers including banks, NGOs and petroleum companies depending on their business needs.
• Providing support to other wireless broadband systems (CDMA, EvDO, Proxim, WiMax and ect.)
• Provide 2nd level support desk and follow-up with ITS's Telecommunications Administration and Billing System (TABS) for any System Malfunction.
• Monitor all Back up Procedures required on the TABS platform.
• Release inventory orders using Toad/Oracle system according to the company needs.
• Participate in new services design and implementation.
• Perform Ad-Hoc duties as assigned by management.
• Handle customer calls in a professional, courteous manner; provide accurate information to the customer.
• Installation and administration of Customer Service Intranet platform using Moodle CMS.
• Educate the customer about products and services, and up sells and cross-sells other products based on the customer's needs.
• Accurately enter or confirms customer information into CRM database (TABS).
• Effectively use computer systems for tracking, information gathering and tickets troubleshooting.
• Provide advanced technical support and administration of the core infrastructure systems including but not limited to: Windows Server and Desktop Operating Systems; Symantec Client Security.
• Maintain all network related devices and processes to include network printers and office software’s.
• Implement/enforce network and security policies to all staff in quarter basis.
• Handle the GDoP website portal updates and managing web-hosting services via cPanel.
• Develop and implement operations procedures, logs, and preventive maintenance schedules.
• Manage the satellite system provided by F@lconStream Broadband Internet satellite system.
• Perform VSAT site survey and responsible for gathering data required for satellite communication.
• Responsible for testing, commissioning, acceptance and troubleshooting of the satellite networks.
• Configuration of iDirect Series 3000 and 5000 Satellite Routers.
• Provide on-site technical support and via online ticketing system.
• Set up and manage network nodes and users using Microsoft Windows Server.
• Design and implement infrastructure solutions based on business requirements.
• Provide intermediate support for network infrastructure including switches, cables and APs.
• Installation of QuickBooks Enterprise System with regular DB Backup procedures.
• Analyze and resolve software errors/problems.
• Analyze and identify/replace defective hardware components.
• Identify, analyze and resolve chronic system performance issues.
• Provide Desktop/Laptop support on all Microsoft OSs, applications and hardware
• Troubleshoot network problems and diagnose client connectivity issues.
• Plan for and execute upgrades of client side applications.
• Troubleshoot and resolve issues with various modern modem and network transmission devices.
Sudatel Academy: SudaCad GPA: Excellent Graduated: June 2011
Master of Business Administration (MBA) Marketing Specialization
• General Evaluation: Good. • Project Evaluation: A.
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