HR Account Manager - Middle East North Africa Region
International Finance Corporation ( IFC ), World Bank Group
Total years of experience :35 years, 1 Months
HR Account Manager - Middle East North Africa (MENA) Region
Managed the end to end HR function for the region and act as the “HR Business Partner” covering 12 country offices (Rabat-Morocco, Algiers-Algeria, West Bank Gaza-Palestine, Amman-Jordan, Riyadh-Saudi Arabia, Beirut-Lebanon, Sanaa-Yemen, Dubai-UAE, Karachi-Pakistan, Islamabad- Pakistan, Kabul-Afghanistan and Baghdad, Iraq) and based in the Regional Hub in Cairo, Egypt. Total staff approximately 240 with almost half of it located in Cairo. Facilitated the yearly Talent Review sessions for all staff, administered the web-based PEP (Performance Evaluation and Planning) that leads to the award of Salary Review Increase (SRI) for each individual staff and decisions on promotion and salary increases. Coordinated all the recruitment needs in the region and having a special MOU signed between IFC and the Kingdom of Saudi Arabia; on the recruitment of Saudi nationals. Revolutionized the HR care delivery methodology to staff in the region by having monthly face to face and video conference “HR Clinic” sessions, HR “Do You Know….” proactive communication series in 2009/2010 and on-going “open door” and “walk around” philosophy to hear staff HR needs and seeking their input.
Website : www.ifc.org
HR Manager, Nakheel - Finance/IT
Managed the end to end HR function for Corporate Finance, Nakheel Fund Management and IT Division. Act as “HR Business Partner” in the implementation of HR practices and governance set by Nakheel Central HR. Managed almost 200 finance and IT professionals in 2 main office locations (Al Shatha Tower and Nakheel Sales Centre). Recruited 90% of targeted manpower requirements through extensive recruitment campaigns and activities in Dubai, Malaysia (Kuala Lumpur), Singapore and Australia (Sydney). Participated actively in Nakheel Salary Review Exercise in April/May 2008 and administered the new automated Nakheel Performance and Development System-NPDS (powered by Kenexa).
Website: www.nakheel.com
Head, Human Resource Department
Reporting to the CEO-Middle East, responsible in managing the total Human Resource needs for the Dubai operations consisting of 260 staff and 1500 labourers. Developed PECD Dubai LLC's Contract and HR Policy for employment for expatriates (Malaysian) and local hire employees. Developed a new remuneration framework based on Head Office pay practice and UAE market pay practices and represented the company in all HR related legal matters in the Dubai Ministry of Labour, Dubai Courts and The Permanent Committee of Labour Affairs Dubai.
Website: www.pecd.com.my
Senior Manager, Human Resource Department
Managed the total HR function for the organization with staff of 630. Reporting to the CEO, managed an in-house union under the NUCW (National Union of Commercial Workers) umbrella. Developed MCIS ZURICH Corporate Strategy through Balance Scorecard methodology for Financial Year 2005/06 -2007/08. Negotiated new Collective Agreement 2005/07 with NUCW through meeting with NUWC officials at national level resulting in a three year agreement to the satisfaction of the organization and employees.
Website: www.mciszurich.com.my
Head, HR Policies & Project Management (Sept 2002 - Dec 2004)
Led the HR Policies & Project Management Unit in Corporate Human Resource Division. Managed Celcom’s HR Policies & Procedures in the local intranet environment and various HR Strategic Initiatives. Harmonized the HR Policies and Procedures for the merged entity of Celcom and TMTOUCH (worked together with Towers Perrin - the appointed consultant). Spearheaded the Performance Management Review System. Managed HR projects such as - Celcom’s New Corporate Culture, People Centered Organization Project, Celcom New Branding Project, Customer Driven Organisation Project, Call Centre Outsourcing, HR Self Service Portal and Talent Management.
Senior Executive, HR Planning Department (Jan 2000 - Aug 2002)
Effectively strategize and execute numerous HR Planning functions and projects covering activities such as organizational effectiveness studies, annual manpower budget and utilisation monitoring. Leading HR projects such as - Teleworking, Centralization of Finance Function, Network Effectiveness Study for Central Region
Executive, Employee Resourcing Department (Aug 1997 - Dec 1999)
Carried out recruitment and employee resourcing functions in accordance to organizational needs using “Targeted Selection” methodology, spearheaded the Competency Based Selection Tool Project, contributed actively in Career Fairs - carried out various activities at local universities (UKM, UiTM & UM) and looking after the expatriate staff management ( Deutche Telekom) needs.
Website: www.celcom.com.my
Senior Officer, Staff Development & Administration Section, Information System Division (Feb 1995 - Aug 1997)
Performed various HR related operational activities for Information System Division (ISD) with total staff strength of 485. Carried out periodical job advertisements for IT job vacancies, internally and externally and conducting the total selection process and conducted trainings to Maybank Graduate Trainees every fortnightly at Maybank Staff Training Centre.
Officer, Human Resource Department (Dec 1988 - Jan 1995)
Over 5 years of hands-on experience in various operational HR functions. Among roles carried out - Recruitment Officer - conducting interviews for various entry and mid-entry levels; HR Information Systems Officer - contributed in setting up of HR Info System; Remuneration & Benefits Officer - managing over 1, 000 bank staff payroll and benefits in assigned areas (Security Department, HQ and Maybank Branches in Pahang, Kelantan and Terengganu), custodian of Staff Personal Files (over 10, 000 manual files) and conduct selection interviews at local Malaysian universities such as USM ( University of Science, Malaysia), UM ( University Malaya ) and UUM ( Northern University of Malaysia ) for Maybank Scholarship applicants.
Website: www.maybank2u.com
MBA - General Management
Certificate in Personnal Management
Diploma in Public Administration