جاسم عدنان السياب

Managed tendering processes and bid submissions.
• Coordinated across departments (estimation, planning, procurement, legal, HR).
• Monitored tender portals for KOC, KNPC, KGOC, KOTC, ministries, and institutes.
• Negotiated with clients, consultants, and stakeholders until contract signing.
• Supported sales team in achieving targets and monitored deliveries, payments, and operations.

- Coach & monitor the Customer Service & Retail Outlets Team of four branches
- Ensure on-time and proper resolution to all customer complaints and inquiries
- Managing US Embassy Passport (receiving, sending and confirm requirements)
- Evaluate leads received from other Aramex teams and provide proposals
- Informing the clients about all the shipping procedures and when to expect the
arrival or their parcels
- Provide special attention & service to VIP clients both individuals and companies
- Identify customer service improvement opportunities
- Achieve customer satisfaction at all times by monitoring closely all interactions
with customers and ensuring on-time complaints resolution
- Walk in access to the Embassy of The United States of America in Kuwait (CGI)
- Ensure outlet team members provide the walk-in customers the highest
standards of customer service and maintain the outlet cash target
- Ensure outlet staff is aligned with Aramex guidelines in terms of uniform and
quality of service excellence