Technical Engineer
TECHNOSERVE
Total years of experience :12 years, 1 Months
- Provide support through Tier 2 and Tier 3 (second and third level) for IPTV & Digital Signage
- Utilize data center tools, technologies, and processes to monitor, manage and ensure continuous operation
- Perform preventative maintenance, as needed, to assist in the achievement of SLA (Service Level Agreement) requirements.
- Utilize the Incident Management process to acknowledge, route, escalate and report on Incidents that impact companywide users as well as mission critical systems. This includes resolution, documentation and communication.
- Work with management Support Engineering to develop, implement and update operational processes and procedures to ensure compliance and improve efficiency.
- Monitor all system and take appropriate action to prevent possible outages.
- Perform operational support functions defined within the work order requests.
- Responsible for representing operational readiness with project teams to fully understand the support and operational requirements for projects prior to production implementations.
- Maintain production reports for system/application/satellite networks performance
- Application development or engineering experience, baseline support experience, demonstrated customer communication skills and excellent interpersonal communications.
- Experience with Enterprise Systems Management tools.
- Experience in managing infrastructure used in a 24x7 production processing environment, including servers, networking and data center elements is important in this role.
- Experience with Incident Management is required.
- Understanding of Problem and Configuration Management for the problem resolution in digital satellite television networks, MPEG-2, MPEG-4, IPTV, general television video and audio specification.
- Digital Video Systems, and DVB and ETSI standard and the manufacturing system and Broadcasting Video system will be an asset.
- Excellent recall of information with the ability to grasp technical concepts quickly, adapt well to change and deal effectively with emergency situations.
- Demonstrated ability to provide Service Desk call coverage with end-users when needed.
- Strong organizational skills with attention to detail a must as well as excellent interpersonal and time management skills required.
- Knowledge of computer operating systems (Linux, OpenSuse), networking application tool, and maintenance in a variety of platforms.
- Installation and configuration of the servers using Linux OS.
- Preparing the system documentation.
- Train the Clients on how to use the system and applications.
- Ability to work the assigned shift, possibly including nights, weekends, holidays and on-call rotation as required.
- With a three-year track record of commended performance in modular and object-oriented programming. Well-versed in all phases of the software development lifecycle, with a strong working knowledge of algorithms and data structures. Proven success engineering customized solutions improving business processes, operations and profitability.
- Expert in translating business requirements into technical solutions; and fanatical about quality, usability, security and scalability.
- Develop, maintain and support application programs for administrative and web using PHP, C++ and related tools. Analyze code for system testing and debugging, create test transactions to find, isolate and rectify issues, and manage a team of three programmers.
- Develop new procedures for requirements gathering, needs analysis, testing, scripting and documentation to strengthen quality and functionality of business-critical applications.
- Create and customize software applications and tools using advanced development and coding techniques. Manage all phases of application design -- from coding and prototyping through system testing, integration and deployment.
- Major accomplishments:
• Creating IPTV backend admin panel System used to manage the Set-top Box, the channels, and features according to the user request.
• Creating an admin panel to configure and manage the Streamers (Link32S2 streamers, LinkAVHD Encoder, …) to facilitate the channels management and the ability to integrate it with the IPTV system.
• Creating Digital Signage admin panel used to manage the Signage contents and the devices used by the system
• Development of the Visitor Management System (backend “admin panel” and frontend “touch user interface”).
• Development of an internal ERP system to manage the Store, Stuff, projects and generate Quotations, Delivery notes, invoices.
• Integration of the PMS (Properties Management System) with the IPTV system in the Hospitality sector.
• Integration of the BMS (Building Management System) with the Digital Signage system.
• Participation in the development of the Meeting Room Management System.
• Integration of the Meeting Room Management System with the Microsoft Exchange.
Bachelor Degree in Computer systems and software
