Restaurant General Manager
Taha Cafe
Total years of experience :17 years, 11 Months
o Establishing restaurant business plans by surveying restaurant demands
o Meeting restaurant financial objectives by optimizing cost-effective methods.
o Drawing customers by developing and implementing marketing, advertising, and hospitality services.
o Controlling purchases and inventory by regular monitoring of supply and demand.
o New equipment purchasing as and when required
o Managing various Vendors and Government authorities as per the business requirements
o Maintaining operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.
o Interacting with potential customers to understand their satisfaction by monitoring, evaluating, and auditing food and beverage service offerings.
o Accomplishing restaurant human resource objectives by recruiting, selecting, orienting, and training.
o Maintaining a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures.
o Maintaining professional and technical knowledge in the restaurant industry.
o Accomplishing company goals by accepting ownership of new and different requirements
o Auditing under-construction and active projects to assess the main contractors & sub-contractors work is being executed as per the agreed SLAs.
o Attend to witness government statutory inspections such as QCDD, KAHARAMA, MOI, etc...
o Overseeing project activities, including scheduling, resource allocation, and task assignment.
o Monitoring and tracking the progress of Defect Liability Period (DLP) activities, identifying any outstanding issues or concerns, and following up with the contractor and FM team.
o Maintaining centralized information for project-related documents.
o Participating in the development and implementation of project plans, including timelines, budgets, and objectives.
o Follow up with all departments and stakeholders to ensure effective coordination and integration of project activities.
o Preparing sophisticated high-level monthly project progress reports and presenting them to top management.
o Monitoring Vandalism and incident report status.
o Taking over New Projects from the consultant to Set up and oversee all aspects of FM operations.
o Preparing and finalizing Annual Maintenance contracts and mobilizing the services (23).
o Implementing and monitoring Company policies & procedures for various departments.
o Implementing ERP software solutions, and providing training to the respective department staff.
o Preparing Annual budget for FM operations for various properties.
o Asset Management in Operational Properties
o Plan and propose an annual budget to implement and manage the residential and commercial buildings
o Operate MEP and HVAC equipment to the optimal level to improve energy efficiency
o Plan and implement a preventive maintenance compliance program to reduce breakdowns of equipment
o Manage 24/7 Helpdesk operations, and delegate teams for E&M, and H&S services to meet the exceptional quality of maintenance services by the vision of the company.
o Ensure the project is ready to meet the technical audit compliance. Take action as per the audit reports to close the NCRs
o Overseeing the new renovation works, and closely monitoring the contractor's works are meeting the agreed SLAs
o Responsible for preparing and finalizing specialized annual maintenance contracts.
o Training the staff on emergency preparedness with their roles and responsibilities, safety at the workplace
o Responsible for overall administrative works, purchase, and store management
o Interacting with tenants to resolve maintenance tickets promptly. Take feedback on the maintenance works to improve the service and product quality.
o Overseeing the car parking management
o Following an incident or accident, instruct personnel on Corrective Action Plans by policy
o Schedule and conduct FM Technical and documentation audits for 20 various residential properties including High-rise towers and Villa compounds.
o Interact with FM operations department heads for E&M, H&S, and S&S about the audit findings
o Conduct preliminary audits to assess the physical condition of the infrastructure & assets and documentation accuracy.
o Prepare FM Audit reports highlighting consequences and recommendations
o Transmit Audit findings to the stakeholders for action/ implementation.
o Conduct Follow-up audits to ensure the preliminary audit findings are closed.
o Prepare follow-up audit reports with NCRs highlighting open cases.
o Arrange and attend management review meetings, record the minutes, and disseminate the reports to stakeholders.
o Preparing high-level monthly reports for the CEO's office.
o Schedule and prepare pre-audit requisites and conduct building inspections to ensure the property is ready to face the Technical Audit.
o Providing training to facilities managers and technical staff of the respective properties to prepare the site for upcoming audits.
o Keeping track of all annual maintenance contracts that are renewed on time to meet compliance
o Closely monitoring the scope of work that is agreed upon by the service providers
o Closely monitoring outsourced service KPIs report of liquidated damages to approve the invoices.
o Implementing FM operations checklists and preventive Maintenance schedules.
o Take action on breakdown maintenance to ensure building operations are smooth
o Visit various properties to spot-check that maintenance work orders are created and closed by the supervisors as per the set standards.
o Coordinate with various departments such as finance, marketing, procurement, S&S, and H&S for day-to-day maintenance operations.
o Oversee, and coordinate for renovation & fit out projects in the existing properties
o Recruit maintenance staff as and when required
o Responsible for planning, and scheduling preventive maintenance tasks for centralized commercial kitchen equipment, MEP, and HVAC Equipment located in Jebel Ali & Abu Dhabi, and various food outlets in various shopping malls in Dubai.
o Delegate technical staff to address the breakdown calls for kitchen and cold storage equipment to ensure smooth business operation.
o Visit news sites to conduct a feasibility study for setting up new kitchens and food outlets.
o Prepare site visit reports to discuss them with the technical manager.
o Oversee AMC service providers are performing the periodic maintenance tasks as per the SLAs. Responsible for handling in-house wastewater disposal services, trip records, vehicle permits, service records, vehicle history, etc.
o Overseeing FM operations for various residential, corporate office buildings, commercial buildings, and warehouse projects across UAE (Abu Dhabi, Dubai & Sharjah).
o Meeting various clients regularly to understand and resolve service-related concerns.
o Planning and scheduling Preventive Maintenance programs for various projects.
o Ensures safety and environmental compliance are in line with company policy by working closely with the EHS Managers
o Taking over New Projects from the consultant to Set up and oversee all aspects of FM operations.
o Ensure that FM services are being performed up to client satisfaction at various projects
o Provide QMS training to in-house & outsourced staff deployed in E&M, H&S, and S&S departments.
o Implement policies & Procedures, checklists, and SOP work process, as per the client’s site protocol
o Conduct random inspections and send recommendation reports to clients concerning safety, energy efficiency, repair & maintenance.
o Managing Contracts both client-side and contractor-side.
o Attend business meetings with the CEO to finalize and sign new FM service contracts.
o Prepare Service charge calculations for residential buildings.
o Visit Govt. Offices such as RERA for information & approvals.
o Responding FLS emergencies 24/7 across UAE
o Monitoring and tracking the progress of Defect Liability Period (DLP) activities, identifying any outstanding issues or concerns, and following up with the contractor and FM team
o MR for QMS implementation and achieved ISO certification process.
o Responsible for leasing staff accommodation for project managers and site engineers
o Purchase management to refurbish staff accommodation
o Managing fleet operations to commute Project staff
o Responsible for project office administration works
o Coordinate with project managers and site engineers for site office and camp installations.
o Monitoring H&S, E&M, S&S Tasks along with department heads
o Report any deficiencies and issues to the Facilities Head
o Ensure facilities services are appropriately executed at different corporate buildings.
o Ensure safety and sanitation standards in all operations
o Coordinates, oversees, and manages repair and maintenance work assignments performed by technicians, and contractors as per the AMC.
o Manage vendor relationships and train vendors on work orders and billing procedures. Responsible for invoice processing and accuracy of cost center coding
o Responsible for regular facility inspections and reports.
o Reviews various budget reports for multiple facilities.
o Establish good relationships with trust and credibility with corporate clients / Managers, and business partners to deliver excellent FM Services.
o Manage and coordinate minor design and construction activities with outside contractors in coordination with our in-house architects, and engineers.
o MR for QMS implementation and achieved ISO certification process
Offered by IFMA India chapter, Certified by National Academy of Construction (NAC), Hyderabad- India.
Graduation in Bachelor of commerce in computer science (B.Com, Computer science)