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Jabeer Shaik, Restaurant General Manager

Jabeer Shaik

Restaurant General Manager·Taha Cafe

India

Higher diploma, PG Diploma in Facilities Management

Work experience

Total years of experience: 20 years, 0 months

Restaurant General Manager

January 2022 - Present

Taha Cafe

Hyderabad, India

January 2022 - Present

o Establishing restaurant business plans by surveying restaurant demands
o Meeting restaurant financial objectives by optimizing cost-effective methods.
o Drawing customers by developing and implementing marketing, advertising, and hospitality services.
o Controlling purchases and inventory by regular monitoring of supply and demand.
o New equipment purchasing as and when required
o Managing various Vendors and Government authorities as per the business requirements
o Maintaining operations by preparing policies and standard operating procedures, aiming for consistent productivity and quality.
o Interacting with potential customers to understand their satisfaction by monitoring, evaluating, and auditing food and beverage service offerings.
o Accomplishing restaurant human resource objectives by recruiting, selecting, orienting, and training.
o Maintaining a safe, secure, and healthy facility by establishing, following, and enforcing sanitation standards and procedures.
o Maintaining professional and technical knowledge in the restaurant industry.
o Accomplishing company goals by accepting ownership of new and different requirements

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

FM Operations Manager

March 2019 - December 2021

Samrya Qatar

Doha, Qatar

March 2019 - December 2021

o Auditing under-construction and active projects to assess the main contractors & sub-contractors work is being executed as per the agreed SLAs.
o Attend to witness government statutory inspections such as QCDD, KAHARAMA, MOI, etc...
o Overseeing project activities, including scheduling, resource allocation, and task assignment.
o Monitoring and tracking the progress of Defect Liability Period (DLP) activities, identifying any outstanding issues or concerns, and following up with the contractor and FM team.
o Maintaining centralized information for project-related documents.
o Participating in the development and implementation of project plans, including timelines, budgets, and objectives.
o Follow up with all departments and stakeholders to ensure effective coordination and integration of project activities.
o Preparing sophisticated high-level monthly project progress reports and presenting them to top management.
o Monitoring Vandalism and incident report status.
o Taking over New Projects from the consultant to Set up and oversee all aspects of FM operations.
o Preparing and finalizing Annual Maintenance contracts and mobilizing the services (23).
o Implementing and monitoring Company policies & procedures for various departments.
o Implementing ERP software solutions, and providing training to the respective department staff.
o Preparing Annual budget for FM operations for various properties.
o Asset Management in Operational Properties

Company industry:
Real Estate
Job role:
Management

Dy. Facilities Manager

August 2014 - January 2019

Alfardan Properties

Muscat, Oman

August 2014 - January 2019

o Plan and propose an annual budget to implement and manage the residential and commercial buildings
o Operate MEP and HVAC equipment to the optimal level to improve energy efficiency
o Plan and implement a preventive maintenance compliance program to reduce breakdowns of equipment
o Manage 24/7 Helpdesk operations, and delegate teams for E&M, and H&S services to meet the exceptional quality of maintenance services by the vision of the company.
o Ensure the project is ready to meet the technical audit compliance. Take action as per the audit reports to close the NCRs
o Overseeing the new renovation works, and closely monitoring the contractor's works are meeting the agreed SLAs
o Responsible for preparing and finalizing specialized annual maintenance contracts.
o Training the staff on emergency preparedness with their roles and responsibilities, safety at the workplace
o Responsible for overall administrative works, purchase, and store management
o Interacting with tenants to resolve maintenance tickets promptly. Take feedback on the maintenance works to improve the service and product quality.
o Overseeing the car parking management
o Following an incident or accident, instruct personnel on Corrective Action Plans by policy

Company industry:
Real Estate
Job role:
Management

FM Audit Engineer

March 2012 - September 2014

Alfardan Properties

Doha, Qatar

March 2012 - September 2014

o Schedule and conduct FM Technical and documentation audits for 20 various residential properties including High-rise towers and Villa compounds.
o Interact with FM operations department heads for E&M, H&S, and S&S about the audit findings
o Conduct preliminary audits to assess the physical condition of the infrastructure & assets and documentation accuracy.
o Prepare FM Audit reports highlighting consequences and recommendations
o Transmit Audit findings to the stakeholders for action/ implementation.
o Conduct Follow-up audits to ensure the preliminary audit findings are closed.
o Prepare follow-up audit reports with NCRs highlighting open cases.
o Arrange and attend management review meetings, record the minutes, and disseminate the reports to stakeholders.
o Preparing high-level monthly reports for the CEO's office.

Company industry:
Real Estate
Job role:
Management

E&M Coordinator

October 2012 - July 2014

Alfardan Properties

Doha, Qatar

October 2012 - July 2014

o Schedule and prepare pre-audit requisites and conduct building inspections to ensure the property is ready to face the Technical Audit.
o Providing training to facilities managers and technical staff of the respective properties to prepare the site for upcoming audits.
o Keeping track of all annual maintenance contracts that are renewed on time to meet compliance
o Closely monitoring the scope of work that is agreed upon by the service providers
o Closely monitoring outsourced service KPIs report of liquidated damages to approve the invoices.
o Implementing FM operations checklists and preventive Maintenance schedules.
o Take action on breakdown maintenance to ensure building operations are smooth
o Visit various properties to spot-check that maintenance work orders are created and closed by the supervisors as per the set standards.
o Coordinate with various departments such as finance, marketing, procurement, S&S, and H&S for day-to-day maintenance operations.
o Oversee, and coordinate for renovation & fit out projects in the existing properties
o Recruit maintenance staff as and when required

Company industry:
Real Estate
Job role:
Management

Dy. Facilities Manager

May 2010 - October 2011

Intercat Hospitality

Dubai, United Arab Emirates

May 2010 - October 2011

o Responsible for planning, and scheduling preventive maintenance tasks for centralized commercial kitchen equipment, MEP, and HVAC Equipment located in Jebel Ali & Abu Dhabi, and various food outlets in various shopping malls in Dubai.
o Delegate technical staff to address the breakdown calls for kitchen and cold storage equipment to ensure smooth business operation.
o Visit news sites to conduct a feasibility study for setting up new kitchens and food outlets.
o Prepare site visit reports to discuss them with the technical manager.
o Oversee AMC service providers are performing the periodic maintenance tasks as per the SLAs. Responsible for handling in-house wastewater disposal services, trip records, vehicle permits, service records, vehicle history, etc.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

FM Operations Executive

December 2007 - May 2010

Reliance FM

Dubai, United Arab Emirates

December 2007 - May 2010

o Overseeing FM operations for various residential, corporate office buildings, commercial buildings, and warehouse projects across UAE (Abu Dhabi, Dubai & Sharjah).
o Meeting various clients regularly to understand and resolve service-related concerns.
o Planning and scheduling Preventive Maintenance programs for various projects.
o Ensures safety and environmental compliance are in line with company policy by working closely with the EHS Managers
o Taking over New Projects from the consultant to Set up and oversee all aspects of FM operations.
o Ensure that FM services are being performed up to client satisfaction at various projects
o Provide QMS training to in-house & outsourced staff deployed in E&M, H&S, and S&S departments.
o Implement policies & Procedures, checklists, and SOP work process, as per the client’s site protocol
o Conduct random inspections and send recommendation reports to clients concerning safety, energy efficiency, repair & maintenance.
o Managing Contracts both client-side and contractor-side.
o Attend business meetings with the CEO to finalize and sign new FM service contracts.
o Prepare Service charge calculations for residential buildings.
o Visit Govt. Offices such as RERA for information & approvals.
o Responding FLS emergencies 24/7 across UAE
o Monitoring and tracking the progress of Defect Liability Period (DLP) activities, identifying any outstanding issues or concerns, and following up with the contractor and FM team
o MR for QMS implementation and achieved ISO certification process.

Company industry:
Facilities & Property Management
Job role:
Management

Facilities Engineer

August 2007 - December 2007

SEW Infrastructure

Mumbai, India

August 2007 - December 2007

o Responsible for leasing staff accommodation for project managers and site engineers
o Purchase management to refurbish staff accommodation
o Managing fleet operations to commute Project staff
o Responsible for project office administration works
o Coordinate with project managers and site engineers for site office and camp installations.

Company industry:
Construction & Building
Job role:
Construction and Building

Sr. FM Executive

January 2006 - July 2007

Velankani Group

Bengaluru, India

January 2006 - July 2007

o Monitoring H&S, E&M, S&S Tasks along with department heads
o Report any deficiencies and issues to the Facilities Head
o Ensure facilities services are appropriately executed at different corporate buildings.
o Ensure safety and sanitation standards in all operations
o Coordinates, oversees, and manages repair and maintenance work assignments performed by technicians, and contractors as per the AMC.
o Manage vendor relationships and train vendors on work orders and billing procedures. Responsible for invoice processing and accuracy of cost center coding
o Responsible for regular facility inspections and reports.
o Reviews various budget reports for multiple facilities.
o Establish good relationships with trust and credibility with corporate clients / Managers, and business partners to deliver excellent FM Services.
o Manage and coordinate minor design and construction activities with outside contractors in coordination with our in-house architects, and engineers.
o MR for QMS implementation and achieved ISO certification process

Company industry:
Facilities & Property Management
Job role:
Management

Education

National Academy Of Construction

July 2006

July 2006

Higher diploma, PG Diploma in Facilities Management

India

Offered by IFMA India chapter, Certified by National Academy of Construction (NAC), Hyderabad- India.

Sri Venkateshwara University –Tirupathi- Andhra Pradesh

April 2004

April 2004

Bachelor's degree, Accounting with computer applications

India

Graduation in Bachelor of commerce in computer science (B.Com, Computer science)

Skills

Science
Expert
Science
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House
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House
Expert
MS office
Expert
MS office
Expert
CAFM
Expert
CAFM
Expert
Science
Expert
Science
Expert
House
Expert
House
Expert

Languages

English

Expert

Hindi

Expert