IT Officer
Qatar Media Services
Total years of experience :16 years, 0 Months
1) Administration of Windows 2003/2008/2012 Server(Azure & On Premises) & Active Directory
2) Office 365 Administration
• All activities related to email accounts such as creation and disabling of user accounts
• Assigning licenses for various office software
• Responsible for taking email backups for terminated users
• Managing Group emails
3) Manage Active Directory users and groups
4) Managing the Print & EFax Server
5) Managing & Monitoring application servers such as Citrix.
6) Handling file server management including access control to various users of each department and applying group policies to restrict the range of control for standard users
7) Configuration and Support for phones such as BlackBerry, Samsung and IPhone.
8) Provide and coordinates network and desktop support to over 200 users in 3 branch offices
9) Provided quick resolution of Hardware, Software, OS and Network related Problems.
10) Providing Orientation for new staff regarding the computer systems and IT company policies
11) Responsible for the fast and accurate troubleshooting of reported faults.
12) Keeping inventory of hardware and maintenance records
13) Keeping track of all the IT assets and responsible for updating and uploading the details to the intranet.
1) Managing configuration and administration of Windows 2003/2008 Server & Active Directory
2) Coordinates in the planning, design, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications.
3) Provide and coordinates network and desktop support to over 100 users in 3 branch offices
4) Handling file server management including access control to various users of each department, take regular data & system backup of ADC and applying group policies to restrict the range of control for standard users
5) Develops, maintains, and monitors procedures for all server backups
6) Carried out installation, configuration and troubleshooting of LaserJet, Fax Machine, Network printers, Photo Copiers and Computer peripherals;
7) Configuration and Support for phones such as BlackBerry, Samsung and Iphone
8) Oversee network and server configuration maintenance and management
9) Overseeing file management on centralized resource
10) Overseeing computer security and anti-virus updates etc.
11) Provided quick resolution of Hardware, Software, OS and Network related Problems.
12) Purchasing of IT Equipment and software in line within agreed budgets.
13) Responsible for the fast and accurate troubleshooting of reported faults.
14) Keeping inventory of hardware and maintenance records
15) Ensuring all software is properly licensed and up to date
16) Induct and train new staff on the computer systems and company policies
17) Maintains network maps of all sites.
1) Managing installation, configuration and administration of Windows 2003/2008 Server & Active Directory
2) Performs duties related to network administration including the creation of network accounts, group memberships, access rights, and data backups.
3) Managing communication devices such as Switches and Routers.
4) Administration of Microsoft Exchange Server 2003.
5) Handling file server management including access control to various users of each department, take regular data & system backup of ADC and applying group policies to restrict the range of control for standard users.
6) Troubleshooting technical problems and implementing solutions.
7) Establishes and maintains user accounts, profiles, file sharing, access privileges and security.
8) Analyze, monitors, troubleshoots and resolves server or data network problems
9) Purchasing of IT Equipment and software in line within agreed budgets.
10) Configuring and Troubleshooting network Printers and Scanner
11) Handling printer management by installation, spooling and priority setting of various network printers.
12) Eshtablishes and maintains user e-mail accounts.
13) Provide assistance in building up and running a strong technical network for the organization.
14) Manage the team of technicians to troubleshoot any defects and malfunctioning.
15) Communicate with end users to understand their technical need and troubles faced while operating the equipment’s.
16) Handling real time virus scanning using enterprise antivirus solutions, updating virus definitions for server and desktops.
17) Responsible to ensure smooth operations of the technical devices such as LAN, Desktops, printers, laptops, etc.
1) Provided technical support for system installation and maintenance of Operating system, Hardware, and Networking to corporate customers like Canara Bank, KBL, PNB, UBI, KVGB and Other Banks, Post Office, ISRO, BSNL …etc.
2) Worked with ISRO (Bangalore) as a Technical Support Engineer for 8 months; managed and maintained around 200 machines and supporting active directory, DNS, DHCP and Windows 2003 Server - based Environments.
3) Handled installation, configuration and troubleshooting of Microsoft Outlook & network printers
4) Looked after the installation and configuration of Antivirus on client systems and updated the virus definition on the Server so that to eradicate the threat of virus on the network.
5) Configured and provided support to the customer software as per customer requirements.
6) Scrutinized user needs and recommended appropriate hardware, software for the system.
7) Effectively monitored functioning of equipment/ peripherals and made necessary modifications to ensure system operates in conformance with specifications.
