CORPORATE SERVICES EXECUTIVE
INOVEX Simulation & Training
Total des années d'expérience :6 years, 3 Mois
▪ Performed thorough administration services, providing a proper level of support to all employees
▪ Handled shipping and receiving product parts to and from Swtizerland, France, and other parts of Europe, including dealing with customs issues
▪ Monitoring inventories
▪ Improved process flows and created new policies for enhanced efficiency in office operations
▪ Recruited and interviewed applicants for job vacancies in Engineering roles
▪ Spearheaded team building activities and company-wide events, including “20 Years in Business: An INOVEX Jubilee Celebration”
▪ Established, published and distributed “Quarterly Dispatch: The Official INOVEX Newsletter” to both clients and business partners
▪ Created branding and marketing paraphernalia - redesigned company logo, overhauled website, created Powerpoint templates and presentations, produced new company-branded stationary, business cards, etc.
▪ Sold Half-Day Safari, Overnight Stay, and customized packages for group bookings, corporate events, brochure series, and individual reservations
▪ Made commercial decisions in the development of packages for low season/high season rates, promotional products and discount programs
▪ Developed reservations guidelines, standardized work procedures, and completed company-wide ISO compliance papers
▪ Supervised proper execution of the sales process for optimum customer care
▪ Conducted weekly staff training for customer care skills improvement
▪ Prepared contracts and supervised implementation of events, including New Year’s Eve Gala 2015 & 2016
▪ Maintained good partnerships with tour operators/travel agencies/DMCs
▪ Resolved internal conflicts between back-office and operations staff
▪ Handled customer and partner complaints
▪ Managed staff schedule and work rotation
▪ Generated sales reports with analyses and conducted meetings for further product development
▪ Conducted weekly staff training for customer care skills improvement
▪ Drove sales initiatives of sales and business development employees
▪ Designed sales strategies for business to business presentations, including sales call flow and email templates for effective business proposals
▪ Implemented commercial decisions on service development, product packaging, and pricing
▪ Developed relationships with CEOs, managing directors and IT officers of software development companies for possible project collaborations, outsourcing of temporary manpower and/or long-term business partnership
▪ Drove sales initiatives in a team of 10-15 sales consultants
▪ Strategized new sales approaches and trained new hires on sales techniques
▪ Evaluated individual and team sales performance on a daily, weekly and monthly basis to determine employment status (including promotion or attrition)
▪ Planned marketing strategies and sold marketing services for the advertising and promotion of self-published books, including publicity campaigns, television and radio ads, social media marketing, bookreviews, book signing and exhibits, magazine advertising and Hollywood book-to-screen services
▪ Conducted 5-week trainings for classes of 20 New-hire trainees for Sprint customer service and 2-hour up-train programs for tenured employees; training included customer service, billing, collections, technical support and sales
▪ Ensured overall customer satisfaction by handling customer calls, including complaints, regarding monthly bills, handset technical errors, mobile software trouble and other general inquiries