Jackline Maina, Reservations Agent

Jackline Maina

Reservations Agent

Andaz Dubai The Palm

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, Sales And Marketing
Expérience
12 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :12 years, 10 Mois

Reservations Agent à Andaz Dubai The Palm
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis septembre 2019

•Provide information about the hotel and surrounding area to
clients to answer their questions and enhance their stay.
•Reserve rooms for short-term and long-term guests and educate
them on the reward system .
•Answering phone calls and email requests for reservations, special
requests for rooms and other customer service inquiries.
•Handle customer complaints and problems in a courteous way to
maintain customer satisfaction.

Waitress à Jumeirah Madinat
  • Émirats Arabes Unis - Dubaï
  • mai 2017 à avril 2019

•Pleasant interaction with the guests and always ready to serve
•Develop and maintain good working relationships with all kitchen and stewarding staff

assistant team leader à Mathai Fashion And Boutique
  • Kenya
  • juillet 2015 à janvier 2017

*Oversaw day to day operations.
*Suggested and organised team buildings activities.
*Monitored team performance and report.
*Delegated tasks and set deadlines.
*Listened to team members' feedback and resolved any issues and conflicts.

Sales Associate Cum Customer Care à Mathai Fashion And Boutique
  • Kenya
  • janvier 2013 à juillet 2015

*Greeted customers, responded to questions and improved engagement with products and services.
*Increased in store sales.
*Cross sold products to increase purchase amounts.
*Had superior product knowledge that helped to increase in store sales.
*Introduced promotions to the customers.
*Directed customers to products within the store.

Cashier à Oasis Fashion Kenya
  • Kenya
  • décembre 2010 à novembre 2012

*Handled cash transactions with customers.
*Scanned goods and collected payments.
*Issued receipts, refunds, change or tickets.
*Made sale referrals, cross sold products and introduced new ones.
*Resolved customers complaints, guided them and provided relevant information.

Éducation

Diplôme, Sales And Marketing
  • à Nairobi Institute Of Business Studies
  • novembre 2015

Pass

Diplôme, Tours And Travel
  • à Jodan College Of Technology
  • novembre 2015

Pass

Etudes secondaires ou équivalent, Computer Classes
  • à Friends Computer College
  • mars 2011

Distinction

Etudes secondaires ou équivalent, Kenya Certificate Of Secondary Education
  • à Ndagani Secondary School
  • novembre 2010

Pass

Specialties & Skills

Copywriting
Event Planning
Time Management
Adaptability
Bookkeeping
operation
tourism
problem solving
teamwork
outlook
Marketing

Langues

Anglais
Expert
Souahéli
Langue Maternelle

Loisirs

  • Travelling
    Visited most of the tourist attraction sites in my country thus increasing my knowledge of key holiday destinations
  • Reading books,magazines
    Improved my English understanding