Hotel Manager
Cravers Grill the Luke Hotel-Thik
Total years of experience :1 years, 3 Months
Key Contributions & Results: Managing the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfaction. Spearheading all aspects of the hotel operations including food and beverage, budget & forecast management, housekeeping & maintenance. Participating in the strategic planning and on-going development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues. Leading and supporting all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment. Fostering a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests. Directing operational needs to ensure compliance with the hotel's Annual Budget and Strategic Plan. Ensuring that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate. Working closely with the Controller to ensure labour forecasts are completed to company standard for presentation to management and in line with revenue and service expectations. Coordinating the planning and implementation of capital projects. Spearheading guest relations and handling guest response alerts within the require time lines. Coordinating bi-weekly leadership and weekly divisional meetings. Creating, updating and ensuring timely awareness of the hotel's business continuity plan as well as its emergency and crisis management plans. Planning and coordinating events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals. Directing and overseeing performance appraisals and making recommendations to management on the team's composition and performance.