Jacqueline Gathu, Executive Team Secretary

Jacqueline Gathu

Executive Team Secretary

The Gulf Recruitment Group

Location
United Arab Emirates
Education
High school or equivalent, Secretarial Studies
Experience
26 years, 5 Months

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Work Experience

Total years of experience :26 years, 5 Months

Executive Team Secretary at The Gulf Recruitment Group
  • Kuwait
  • My current job since January 2009

• Manage Staff holidays, Sickness and Daily attendance
• Process Medical Claims for Directors
• Preparing Candidate Interview Prep Packs
• Schedule appointments and manage boardroom and meeting room bookings for Consultants
• Banking and Cash withdrawal when required
• Keeping Inventory of stationery and prepare purchase orders
• Manage Travel arrangements, Taxies, Flight and hotel bookings for the Consultants and Directors
• Bank account opening and Setting up of signatures for new starters
• Preparing Management Reports (Consultant’s Daily, Weekly, monthly and yearly reports
• CV Registration on the system and CV formatting
• Manage the in-house database function (Adapt) System check to ensure all candidates data has been logged properly
• Manage the Staff Rewards board
• Hotel Reservations for Lunch Club/afternoon tea for Consultants
• Trainings and supervising junior staff
• Handling the Consultants IT issues and reporting any abnormalities / problems observed to my Manager
• Diary management - Microsoft Outlook
• General Admin - Scanning, photocopying, copy binding, filing etc.
• Coordinating office procedures
• Update administrative systems
• Preparing the newsletter when required

2014-To Date PRO

• Manage Visa Process for employees, acquiring new visa and cancellations with the Ministry of Interior \{immigration department) Dubai, UAE
• Facilitating/preparing documents for Saudi Visa applications for the Consultants at the Saudi Consulate in Dubai.
• Facilitating/processing of Company’s Trade License, renewal
• Follow up of Bank Guarantees at the Ministry of Labor
• Attestation of documents at the Ministry of Foreign Affairs when required

Reception
• Reception cover for three companies (sister companies) when required
• Handling customer complaints and directing them accordingly
• Greeting, receiving clients and Candidates and direct them to the right personnel.
• Managing the switchboard
• Preparing outgoing couriers and tracks expected parcels.
• Receiving sorting and distribution of mail
• Preparing/issuing gate passes for visitors/guests/candidates.
• Ensuring daily and weekly bathroom/kitchen supplies have been purchased in good time.
• Research work for the Group CEO when required

Executive
  • My current job since
Administration Assistant
  • January 2009 to January 2013

Manager Forces
Reporting to 3 Directors

Manage Staff holidays, Sickness and Daily attendance
Process Medical Claims for Directors
Preparing Candidate Interview Prep Packs
Schedule appointments and manage boardroom and meeting room bookings for Consultants
Banking and Cash withdrawal when required
Keeping Inventory of stationery and prepare purchase orders
Manage Travel arrangements, Taxies, Flight and hotel bookings for the Consultants and Directors
Bank account opening and Setting up of signatures for new starters
Preparing Management Reports (Consultant’s Daily, Weekly, monthly and yearly reports
CV

Call Center at Ecolog International Service Solutions Ecolog
  • United Arab Emirates
  • July 2008 to December 2009

Manage the in-house database function (Adapt) System check to ensure all candidates data has been logged properly
Manage the Staff Rewards board
Hotel Reservations for Lunch Club/afternoon tea for Consultants
Trainings and supervising junior staff
Handling the Consultants IT issues and reporting any abnormalities / problems observed to my Manager
Diary management - Microsoft Outlook
General Admin - Scanning, photocopying, copy binding, filing etc.
Coordinating office procedures
Update administrative systems
Preparing the newsletter when required

2014-To Date PRO

Manage Visa Process for employees, acquiring new visa and cancellations with the Ministry of Interior \{immigration department

Project Manager
  • March 2008 to June 2008

Provide inbound and outbound telephone support to customers
Compiling Management reports
Liaising with customers and updating the Database
Provide customers with accurate information and assisting them on how to register online

Customer Service Executive at Wockaine International Ltd
  • Kenya
  • January 2000 to February 2008

Provide inbound and outbound telephone support to customers.
Ensure that customer’s requirements are met to deadline.
Make contact with new clients to generate new business.
Assist to improve relationships with the customers by analyzing data prior to highlighting any trends or areas of concern.
Ensure customer satisfaction through the provision of excellent quality service by resolving complex customer queries in an accurate, courteous and timely manner.
Accurately dissemination information in order to ensure that the complex queries are communicated to the customers.
Provide customers with accurate delivery information just in case of late deliveries.
Log Customers complains in the system and sending the report to my immediate Manager daily through mail.

Secretary at Wanjao & Wanjau Advocates
  • Kenya
  • January 1997 to January 1999

is a Private Law firm handling Lawyers business activities
Commissioner for Oaths and Notary Public

Secretary
  • to

Orthopedic Consultant Surgeon

Assist patients complete all necessary forms and documentation including registration and insurance forms
Ensure patients information is accurate including billing information and collecting payments
Schedule appointments for patients, theatre and casualty bookings
Taking down dictation and typing patients medical reports
Preparing invoices, bill payment, petty cash control and Banking.
Answering and screening of incoming calls from patients
Filling
Assisted in the updating/monitoring of the attendance records of all personnel in the executive office and provided routine administrative support.
Sorted all incoming and outgoing mail

Education

High school or equivalent, Secretarial Studies
  • at Inorero UniversityKenya School of Professional
  • January 1993
High school or equivalent,
  • at Tumu Tumu Girls high School, Keny
  • January 1989

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Specialties & Skills

CALL CENTER
CUSTOMER RELATIONS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
DELIVERY
DICTATION
MICROSOFT MAIL
QUALITY
TELEPHONE SKILLS

Languages

English
Expert