Jacqueline Kasara

• Promote and sell boutique products such as souvenirs,
clothing, accessories, and hotel-branded items
◦ Welcome guests warmly and provide personalized shopping
assistance
◦ Understand guest preferences and recommend suitable
products
◦ Maintain attractive product displays and visual
merchandising standards
◦ Handle cash, card payments, and POS transactions
accurately
◦ Manage stock levels, receive new items, and report low
inventory
◦ Ensure boutique cleanliness and organized shelving at all
times

• Greet customers warmly and guide them to their tables
• Present menus and explain food and beverage options
• Take accurate food and drink orders
• Serve meals and beverages promptly and professionally
• Ensure customer satisfaction throughout the dining
experience
• Handle customer complaints politely and efficiently
• Maintain cleanliness of tables, dining areas, and service
stations
• Process bills and handle cash or card payments
• Follow hygiene, health, and safety standards
• Work closely with kitchen and service staff to ensure smooth
operations

Results-driven sales professional with strong communication
and negotiation skills. Experienced in promoting products,
meeting sales targets, and building long-term customer
relationships. Known for a positive attitude, confidence, and
the ability to understand customer needs and close sales
effectively.

Dedicated customer care professional with hands-on
experience in handling customer inquiries, resolving
complaints, and providing excellent service. Strong
communication and problem-solving skills with a calm and
professional approach. Passionate about creating positive
customer experiences and maintaining brand loyalty.