Customer Service Representative
TaskUs Inc.
مجموع سنوات الخبرة :9 years, 11 أشهر
Assist customers by giving the information needed to address their concerns.
Evaluate complaints and take the best course of action to resolve the issue promptly.
Make proper adjustments and process refunds accordingly.
Provide general product information to existing and potential customers.
Update customer information.
Sales, including upselling and cross selling.
Send correspondence thru email and fax.
Provide troubleshooting steps for errors encountered on the website, email or fax.
Account retention and send requests for refund computation when requested.
Provide general information to queries and update customers' account information.
Evaluate customer's concerns and promptly provide options and accurate solutions.
Provide unlock/lock vehicle services remotely and arrange roadside services when needed.
Provide general information and update customer's information.
Provide technical assistance and set up technician appointments.
Handle customer complaints, process refunds as needed.
Search and provide telephone numbers and business locations to customers.
Connect customer's call to the number upon request.
Provide train schedules and offer alternatives when necessary.
Ensure that all orders are properly encoded in the Pokky system. Prepare receipts and detailed report of all the cash and card transactions for the day.
Ensure that food and beverage orders are entered into the POS system properly amd each transaction is done efficiently.
Prepare financial report and ensure that cash and credit card transaction details are properly encoded and submitted after each shift.