جاد شانوحة

a- Secretly visit retail stores, banks, casinos, hotels, and restaurants.
b- Study client guidelines to insure accurate information is reported.
c- Evaluate employees, facility maintenance, and other criteria as directed.
d- Submit written reports detailing observations.

a- Identifies business opportunities by identifying prospects and evaluating their position.
b- Maintains relationships with clients by providing support, information, and guidance.
c- Prepares reports by collecting, analyzing, and summarizing information.
d- Contributes to team effort by accomplishing related results as needed.
e- Maintains professional and technical knowledge by attending educational workshops.

a- Monitoring the team’s performance.
b- Assisting the team by performing the tasks with them.
c- Handling complaints (from both staff and customers).
d- Reporting to senior management / personnel when required.

a- Managing day-to-day operations within budgeted guidelines and to the highest standards
b- Preserve excellent levels of internal and external customer service.
c- Identify customers needs and respond proactively to all of their concerns.
d- Establish targets, KPI’s, schedules, policies and procedures.

a- Answering telephone calls from guests seeking a service within the hotel.
b- Coordinating with housekeeping, bell service, staff and management to fulfill guest requirements.
c- Dealing with irate guests and find ways to resolve issues to the guest's satisfaction.

a- Present, promote and sell products/services using solid arguments to customers.
b- Establish, develop and maintain positive business and customer relationships.
c- Achieve agreed upon sales targets and outcomes within schedule.
d- Coordinate sales effort with team members and other departments.