Jad مبارك

8-year experience in presales within 2 leading telecommunications companies in Europe & Middle-East (British Telecom and Orange Business Services) developing innovative solutions for multinational customers.
Strong technical skills in network and high customer service orientation combined with multi-lingual capabilities (French, Arabic & English).

I work on complex deals including multiple services in WAN, LAN, security and videoconferencing.
In addition to my sales customer-facing activities, I led multinational deals delivery (up to 30 million USD in 2014).
Currently, I am the lead presales consultant for one of the largest retail company in the Gulf, managing its network requirements and defining an innovative solutions strategy.

2010-Current
BT France

Sales Engineer
- Lead answers to WAN MPLS RFPs (IPSEN, LVMH…)
· MPLS, Ethernet, Hybrid VPN, Etherflow
· WAN Optimization (Ipanema, Riverbed)
· Cloud Computing (Virtual Data Center)
- Held product presentations regarding RFPs
- Helped customers choosing the best solutions that meet their needs
- Negotiated Commercial agreements
- Attended to Go/No Go meetings

Technical Account manager
- Technical Account Manager for several big customers (e.g Saint Gobain, SFR, Completel etc.)
· Technical contact
· Identification of Customer’s needs
· Design of optimised solutions
· Follow-up of the implementation of these solutions
- Worked with product line in order to Improve BT solutions
- Worked on new opportunities with our partners (SFR, Completel)

2007-2010
BT France for Nokia Siemens Networks, Saint Ouen
Fault Management
Technical Contact Point for the R4 project (MSC Server), OSS (Operation support system) and IN (Intelligent Networks) for SFR, Orange, Bouygues Telecom and Monaco telecom.
- Owner of the internal follow-up processes
- Helped improve the SLA for customer questions and issues
- Perpetuated trust and technical expertise relations toward the customers
- Organized weekly meetings with the customer for a better understanding of
the problematic, in order to give an adapted solution
- Interfaced between the customers, NSN France and all NSN international
entities working on the problematic (Portugal, Finland, Germany, India, China,
Egypt, England, and Italy)
- Organized regular workshops with NSN Product line (Finland and Germany)
regarding new products and solutions

Equipments: Nokia MSS and MGW, Nokia NetAct, Nokia Siemens IN, Siebel,
Remedy

2007 (1 month)
BT France for Alcatel, Villejuif
ORANGE SWAP. Network dimensioning
- Network dimensioning. 3G-3G / 3G-2G cell dimensioning