Clinic Operations Manager
Dr. Khoulood Al Mahmoud Dermatology Specialized Center
مجموع سنوات الخبرة :12 years, 0 أشهر
Responsibilities:
- Manage the overall daily operations of the medical center.
- Personally meet and manage VIP clients and royal family clients.
- Assure that perfection is achieved in providing our services at the clinic.
- Develop customer service techniques of the team.
- Drafted the policy and procedure for the clinic.
- Build up the operational plan for the organization.
- Set up the sales plan on monthly basis to meet the market demands and achieve maximum sales.
- Manage the team, conduct trainings in diverse scopes, and lead them to success and remarkable achievements.
Responsibilities:
- Set up the sales plan for the month and ensure revenue & profit targets are achieved.
- Ensure the targets of service mix and personal targets at the clinic are reached.
- Responsible for marketing planning and execution at clinic level.
- Responsible for overall team management with respect to team engagement, driving processes and discipline among the team, and motivating the team to achieve their targets.
- Lead, guide, and train the employees to deliver a superior client experiential and reach customer satisfaction.
- Personally meet and engage with clients, manage VIP clients.
- Enhance customer service techniques of the team.
- Ensure smooth running of clinic operations.
- Responsible of creating sales reports and system updates.
Responsibilities:
- Manage the overall daily operations of the company starting from quotations and offers issuance, completion of surgical operations among the hospitals, and invoicing of used implants by responsible team.
- Prepare orders of needed stock and supplies according a careful and tactical study of the market, review them with higher management (CEO) for approval and confirmation.
- Negotiate with foreign suppliers and confirm with them final orders, payment terms and methods, accomplish a successful deal based on winning and cost decreasing strategy.
- Follow up the shipments’ arrangement with the logistics team.
- Manage the department and office budget.
- Manage all the company official relations/ transactions with the government sectors.
- Supervise the clearance process of the shipment (inspection, Ministry of Health clearance and customs clearance).
- Ensure the arrival of the shipment to store and supervise the reception and tidiness of materials in their proper position on shelves.
- Perform in-depth analysis and forecasting.
- Administer the registration process of all new medical implants in the electronic system of the Ministry of Health.
- Supervise administrative services within the office such as storage and security of documents.
- Arrange training sessions for new employees in different fields.
Achievements:
- Building up the organizational structure of the company and define the role of each department.
- Develop and implement the operational plan.
Responsibilities:
- Charge, check, register, correct and finalize all running operations through the day (documentation, charging, operation, timing, spelling of operations).
- Charge items on patient accounts (special items and high cost supplies / medical supplies)
- Control and audit medical supplies usage in each surgical operation.
- Identify needed medical supplies for each operation, accomplish deals and purchase medical supplies from various suppliers taking into consideration financial approvals and coverage.
- Get prior authorizations for procedures - ensuring consent forms are appropriately filled.
- Meet with patients and families regarding treatments, procedures, medications, and continuing care.
- Reviews all received invoices of medical supplies used and fill out purchasing requisitions electronically.
- Oversee the recording of leave, sickness, absence flextime, and personnel records of OR staff.
- Prepare OR statistics and verify OR consumption.
Responsibilities:
- Interview patients/representatives to obtain and verify personal identification information.
- Assign accommodations based on patient's condition, nature of illness, patient's preference and availability of rooms.
- Patient account confidentiality.
- Ensure currency of Ministry Approved Patient Services Price List as well as various Insurance Price Lists.
- Ensure that all requirements needed for admission from pertaining documents to financial approvals are secured prior to the admission date.
- Discuss cost of service, insurance coverage, and payment options with the patient.
- Obtain and check guarantors’ approvals of coverage.
- Give clearance for surgical operations.
Responsibilities:
- Creating a culture within the business that will drive continuous improvement through empowerment, coaching and development of the team.
- Working collaboratively with other functions e.g., Sales, Marketing & Supply chain.
- Support the Operation manager in setting strategies and goals for operational improvements.
- Upholding organization policies and standards, ensuring legislative regulations are followed.
- Fully understanding the P&L and possessing the ability to act upon the data provided.
- Support the sales team in finding potential opportunities in the market.
Responsibilities:
- Greet customers, offer assistance and serve them.
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy.
- Ensure smooth and efficient receiving process of items/shipments.
- Handle cash register and transactions with the customers in an effective and accurate manner.