Jade McKenzie

Responsible for:
- Liaison between Managing Director of CEIT and Prospective Employees
- Recruitment: Coordinating and Conducting Job Interviews
- Selecting suitable candidates for Internship with the Company
- Monthly Staff Recognition (e.g.: Employee of the Month Award etc)

 Validating the HEART Trust/NTA Customized Customer Engagement/BPO Programme to ensure that the Module Outline, Objectives, Number of Hours, Language, Content, Instructional Strategies, Knowledge and Performance Requirements and Critical Employability Skills are cogent.


 Developing various Learning Resources for the Customized Customer Engagement/BPO Programme, which entail the following components:

Module 1: The Customer Engagement Professional
Module 2: Information Technology in Customer Engagement Operations
Module 3: Communication
Module 4: Connecting with Local and International Clientele
Delivering theory and practical aspects of the Customized Customer Engagement/BPO Programme to trainees

Assisted doctors and other hospital personnel in collecting and preparing samples for testing
- Preparing viral reports for the Ministry of Health, Jamaica
- Kept the Virology Lab Log Books up-to-date with patient data
- Recorded patient results on official Virology Lab Requisition Forms
- Implemented a new system for filing patient data in all sections of the Microbiology Department so that the Microbiology Lab as a whole could obtain accreditation

•Human Resource Management Assistant (Clerical and Administrative)
- Assisted customers in the Reception Area of the HRMD
- Telephone Operation
- Set up Employee Engagement Sessions with University Department Heads and Faculty Deans on behalf of the Office of the Vice Chancellor
- Setting up the Projector and other necessary equipment for Employee Engagement Sessions
- Assisted in completing the monthly Occupational Health and Safety Report
- Responding to non-shortlisted candidates who applied for job vacancies
- Packaging and Addressing of Letters to Deans, Heads of Department and other respective personnel in the Academic Faculties of the University of the West Indies
- Assisting in the planning of Occasional HR Programmes
- Witnessed Prospective Employees’ signing of Contracts
- Typing up HR documents and using the Microsoft Office Suite to complete daily tasks
- Entering Data from the CVs of University Lecturers into the HR Computer System
- Logged the incoming and outgoing mail passing through the HRMD
- Sending and receiving the incoming and outgoing correspondence passing through the HRMD via email (or hard copy as necessary)
- Filling Stationery Requests
- Keeping a log of all material for the Reprographic Room
- Taking Inventory for the HRMD store-room
- Carried out reprographics and other clerical duties
-Revamped the entire filing system in the Office of the HR Director

Accelerated Processing (AP) Express Account
(Inbound)

- Upsold Products to AP Express Customers
-Provided personalized customer service and feedback
- Completed customer orders for various products/manage and update databases
- Answered customer queries and assisted them in grasping how different products were operated. Also provided logical, lasting solutions to any issue being experienced by the customer

- Sold Magazine Subscriptions to customers
- Liaised with customers regarding these paid Magazine Subscriptions, advising on specific tips about how to improve their business operations and thus, revenue