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Jaden Naidoo, Guest Service Specialist

Jaden Naidoo

Guest Service Specialist·Miral Experiences

United Arab Emirates

Bachelor's degree, IT

Work experience

Total years of experience: 4 years, 10 months

Guest Service Specialist

August 2024 - September 2025

Miral Experiences

Durban, South Africa

August 2024 - September 2025


◦ Delivered exceptional service to guests from diverse backgrounds at a
theme park.

◦ Operated rides and ensured safety protocols were followed.

◦ Resolved guest concerns calmly and efficiently.

◦ Created engaging guest experiences, improving customer retention.

◦ Resolved technical issues to improve daily operations and staff
productivity.

◦ Configured printers, workstations, and servers to maintain business
continuity.

◦ Performed regular backups and preventive maintenance on
hardware/software.

◦ Improved internal IT infrastructure by managing connectivity and
network performance.

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Construction Supervisor / Contractor

April 2023 - September 2025

Durban Concrete Fencing

Durban, South Africa

April 2023 - September 2025


◦ Oversaw project execution within timeline and budget constraints.

◦ Interpreted blueprints and coordinated teams to meet construction
standards.

◦ Led quality control inspections to ensure adherence to safety and
regulations.

Company industry:
Construction & Building

Real Estate Analyst

November 2024 - February 2025

Platinum Vision Real Estate Brokerage

Abu Dhabi, United Arab Emirates

November 2024 - February 2025


◦ Conducted detailed property assessments and built strong client
relationships across primary and off-plan portfolios.

◦ Analyzed market trends to support accurate valuations and portfolio
growth.

◦ Led negotiations for lease renewals, rent reviews, and acquisitions.

◦ Streamlined reporting accuracy via improved data collection methods.

◦ Delivered risk assessments to reduce client financial exposure.

Company industry:
Real Estate

Event Coordinator

November 2017 - January 2019

LoveTech Productions

London, United Kingdom

November 2017 - January 2019


◦ Planned and executed high-profile events, enhancing client satisfaction.

◦ Coordinated vendors, logistics, and client communication.

◦ Delivered events within budget while resolving operational issues
proactively.

Company industry:
Events Management

Intern – International Sales and Operations

January 2015 - January 2016

Innocent Juices

London, United Kingdom

January 2015 - January 2016


◦ Supported international sales efforts and customer relationship
management.

◦ Assisted with strategic planning, client engagement, and data
organization.

Company industry:
Food & Beverage Production

Education

Varsity College

January 2020

January 2020

Bachelor's degree, IT

South Africa

Alison Academy

January 2019

January 2019

High school or equivalent, Basic And Human Sciences

South Africa

Wyebank Secondary School

January 2019

January 2019

Bachelor's degree, Actuarial Science

South Africa

Skills

CLIENT SERVICES

Intermediate

ANALYTICAL THINKING

Intermediate

CONSTRUCTION

Intermediate

CUSTOMER SERVICE

Intermediate

EVENT PLANNING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

REAL ESTATE APPRAISAL

Intermediate

TECHNICAL SUPPORT

Intermediate

Languages

English

Native Speaker

Dutch

Expert

German

Expert

Arabic

Expert