جعفر التميمي

Plan, Design, Install, Configure, Manage and troubleshoot WAN and network for 300 Site
(600 links) Using MPLS with high availability links from 2 deferent ISPs, and zero downtime.
▪ Plan, Manage, and perform Data backup, recovery, and disaster Recovery.
▪ Establishing and managing Data Center and DR Site.
▪ Establishing and Managing Contact Center with Over 1000 Call a day, and 30 Milions JD
Sales yearly, according to the best practices and industry standards, to achieve the best
quality and customers satisfaction.
▪ Reporting direct
Manage and troubleshoot Centralized Data Center.
▪ Establishing new Help desk System to provide support Services to our Branches and clients
and branches according to ITIL standardization.
▪ Mange and lead technical team to achieve customer support and satisfaction, and systems
availability.
▪ Plan, Manage, and perform Data backup, recovery, and disaster Recovery.
▪ Operating an intranet based helpdesk System, with defined policy and SLA structure.
Ensuring tasks are escalated at the correct level as per ITIL and standardization
▪ IT Staff recruitment and appraisals and managing sub-contract programming support staff.
▪ Leading a team and IT support staff, providing comprehensive on call and remote end-user
technical support, project support, database management, and development.
▪ Directing all IT projects, using permanent staff, contractors and offshore providers.
▪ Managing the IT budget.
▪ Managing websites, e-commerce, CMS, e-marketing, SEO.
▪ Technical Structure comprised 500 Windows 7, 10 Mac client user base across 200 sites, end
to end IP WAN, within a PDC/BDC array, utilizing lease line and DSL connectivity for both
voice and data, with some wireless mobile integration. Centralized hardware infrastructure,
structured cat5 protocol, server managed racks, managed ISP, firewall, Internet filtering,
VPN & Internet policing within each site.
▪ Other IT responsibilities.

Worked as an IT Assistant Manager at Alsayer Group, 2/5/2010 till now.
- Plan, Design, Install, Configure, Manage and troubleshoot WAN and network for 15 Site
- Manage the data center ( Servers, Storages, Backup Solution, OS, VM Ware Virtualization, ERP Solution, Cisco Network LAN and WAN, Security and web filtering.
- Establishing new Help desk System to provide support Services to our companies and branches according to ITIL standardization.
- Mange and lead technical team to achieve customer support and satisfaction, and systems availability.
- Plan, Manage, and perform Data backup, recovery, and disaster Recovery.
- Reporting to the group Manager.
- Other IT responsibilities such as budgeting, reporting, products evaluation, project management, vendors relation, purchasing.

• Worked as a senior systems engineer and head of IT department at Arrouiah Daily Newspaper, 2/7/2008 till 1/5/2010.
Responsibility:
- Manage and troubleshoot 35 Windows Server Machine.
- Manage and troubleshoot 7 Exchange 2007 Machines.
- Manage and troubleshoot 2 HP Blade C7000 Enclosures with 12 Bay for each
- Manage and troubleshoot 2 EVA 4000 Storage (6 enclosures)
- Manage and troubleshoot 3 ISA Server 2006.
- Manage and troubleshoot Arrouiah Domain With 3 AD.
- Manage and troubleshoot Microsoft Windows Update Server (WSUS)
- Manage and troubleshoot Microsoft Forefront Security Server.
- Manage and troubleshoot Hp Tap Library and Hp data protector backup SW.
- Manage and monitor the network using Microsoft system center essentials.
- Manage and maintain ERP System and Editorial System.

Worked as Project manager for Microsoft Infrastructure solutions at METS(Middle East Turnkey Solutions)/Quest partner, and Double-Take Partner/Kuwait, 2/5/2007 till 1/7/2008:
- Quest: Auditing, Monitoring, and recovery solutions,
- Double-Take: High Availability and Disaster recovery Solution
- Microsoft AD, Exchange 2010, ISA 2006, and other MS infrastructure Solutions.

Install, Configure and support Hp server ( DL, ML, and BL ), Hp Storage ( SAN, EVA)
Install, Configure and support Microsoft Infrastructure Solutions such as AD, Exchange....

Worked as resident Engineer at KIC ( kuwait investment Co.) to support hp servers and storages, and MS AD and exchange. and Cisco Network.

technical support ( PC, Servers and Network)