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jafar muhanna, Service Manager

jafar muhanna

Service Manager·Al-Masaood Automobiles

United Arab Emirates

Bachelor's degree, Mechanical Engineering ( Autotronics Engineering )

Work experience

Total years of experience: 15 years, 9 months

Service Manager

April 2024 - Present

Al-Masaood Automobiles

Al Ain, United Arab Emirates

April 2024 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Service Manager

February 2020 - Present

universal motor agencies

Riyadh, Saudi Arabia

February 2020 - Present

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Workshop Manager

November 2016 - January 2020

Universal Motor Agencies

Riyadh, Saudi Arabia

November 2016 - January 2020

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Workshop Supervisor

June 2015 - October 2016

Universal Motor Agencies

Riyadh, Saudi Arabia

June 2015 - October 2016

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Reception Manager

April 2014 - May 2015

Universal Motor Agencies

Riyadh, Saudi Arabia

April 2014 - May 2015

Company industry:
Automotive Dealership & Distributor
Job role:
Management

Quick Service Supervisor

May 2013 - March 2014

Universal Motor Agencies

Riyadh, Saudi Arabia

May 2013 - March 2014

Company industry:
Technical Maintenance & Repair
Job role:
Customer Service and Call Center

Service Adviser -Senior Service Adviser

October 2011 - April 2013

universal motor agencies (GMC & Chevrolet Dealer in KSA)

Riyadh, Saudi Arabia

October 2011 - April 2013

Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Maintenance Engineer

February 2011 - September 2011

Central Trade & Auto Company (Toyota and Lexus Dealer)

Amman, Jordan

February 2011 - September 2011

1) The ability to diagnose mechanical and electrical Malfunctions and repair it
2) Dealing with customers and listen to their demands and complaints.
3) Assist service advisor technically and in diagnosis Issues.
4) Completing final quality check on the vehicle before informing the ready status to the customer, and giving accurate inspection report.
5) Provide the technicians with the necessary information and technical advice for vehicles repair.

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Maintenance Engineer

September 2010 - February 2011

Shadi Rashad Maintenance Center For Mercedes-Benz

Amman, Jordan

September 2010 - February 2011

diagnose mechanical and electrical Malfunctions and repair it and Dealing with customers and listen to their demands and complaints.

Company industry:
Automotive Dealership & Distributor
Job role:
Maintenance, Repair, and Technician

Education

Al-balqa applied university

August 2010

August 2010

Bachelor's degree, Mechanical Engineering ( Autotronics Engineering )

Jordan

GPA (point): 3.3 out of 4

GPA (point): 3.3 out of 4

Automotive Mechanical and Electronics Engineering

Skills

Team Leadership
Expert
Team Leadership
Expert
Communication Skills
Expert
Communication Skills
Expert
Management
Expert
Management
Expert
Technical Service
Expert
Technical Service
Expert
Customer Service
Expert
Customer Service
Expert
Ambitious
Expert
Ambitious
Expert
Team worker
Expert
Team worker
Expert
Improvement
Intermediate
Improvement
Intermediate
leadership
Expert
leadership
Expert
Management
Expert
Management
Expert
Automotive Repair
Expert
Automotive Repair
Expert
Technical Service
Expert
Technical Service
Expert
Customer Service
Expert
Customer Service
Expert
Maintenance Engineering
Expert
Maintenance Engineering
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Training Certificate
Mercedes-Benz Company
Feb 2010 - May 2010
Training Certificate
Hyundai Company
Jul 2009 - Aug 2009

Hobbies and interests

Football
Tennis