Jaffar Sathik

- Coordinate with the workshop to identify the correct parts required from the parts catalogues by assessing the type of vehicle and its use.
- Identify the correct parts required from the parts catalogues by assessing the type of vehicle and its use.
- Coordinate with the workshop controller and service advisors on status of parts, its availability, quotation, order, and arrival and ensure timely progress update of vehicle to customers.
- Order inventory and special-order parts for jobs; Issue parts for all confirmed sales orders and generate invoice on confirmation of payment.
- Following up on back ordered parts and communicating delivery dates of incoming parts.
- Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
- Examine received parts for defects, documenting and reporting the condition of parts received and exchange defective parts for credit note from supplier.
- Track inventory, reorder inventory, and special-order inventory as needed.
- Assist with stock taking activities ensuring to complete within estimated time in order that the parts are delivered timely and promptly to the customers.
- Coordinating the invoicing and payment processes to complete the transactions timely.
- Assist team in achieving customer service values in meeting the needs and expectations of the customers.
- Take customer orders promptly and efficiently, communicating pricing and availability.
- Assist customers in finding the appropriate parts and merchandise.
- Answer customer inquiries about products, prices, availability, and product features.
- Determine sales price for customers for each sale in accordance with company procedure.

- Enquire about parts requested by workshop from the suppliers.
- Request for quotations from the suppliers in order to provide the customer with the best prices.
- Assigning riders to pick up and deliver the required parts as per priority.
- Customer is the sent the quotations for parts required which is only ordered on approval.
- Interacting with customer service team to simplify the technical terms so as to be understandable to the customer.
- Prepare quotations for parts required by customer in case stock is unavailable at the branch.
- Issue parts for all confirmed sales orders and generate invoice on confirmation of payment.
- Arranging stocks and maintaining inventory, issuing LPO for confirming parts and stock at the best prices in the market. -
- Following up with orders from the suppliers.
- Generate daily, weekly and monthly reports to the UAE parts manager.

- Enquire about parts requested by workshop from the suppliers; assisting the workshop in case of issues with parts or other enquiries.
- Identify the correct parts required from the parts catalogues by assessing the type of vehicle and its use.
- Request for quotations from the suppliers to provide the customer with the best prices then create estimates for the customers.
- Order inventory and special-order parts for jobs; Issue parts for all confirmed sales orders and generate invoice on confirmation of payment.
- Examine received parts for defects, documenting and reporting the condition of parts received and exchange defective parts for credit note from supplier.
- Track inventory, reorder inventory, and special-order inventory as needed.
- Ordering vehicle parts for high-ranking government officials, ministers and the like.
- Requesting parts for respected foreign, as well as, national leaders for their convoys.
- Servicing Dubai Police patrol and CID vehicles regularly as well as army vehicles.
- Assist with stock taking activities ensuring to complete within estimated time in order that the parts are delivered timely and promptly to the customers.
- Coordinating the invoicing and payment processes to complete the transactions timely.
- Sending parts sales and credit invoice to the parts manager for immediate release of parts to the customer.

- Greeting customers, enquire about issues and write repair orders and estimate cost of repairs as required.
- Create job cards and assign to the concerned mechanic.
- Check previous vehicle history, and follow up work in progress and be aware of the status of the vehicle in the workshop.
- Contact customer by phone in case additional repair is required and provide information on status of repair, seeking approval.
- Check the finished vehicle to see if all the repairs conform to the repair order; prepare delivery paper.
- Order spare parts, receiving them and entering the data into the inventory.
- Handling petty cash, preparing invoice and payment receipt. -
- Reminder emails to the customers about scheduled maintenance; handling phone calls on service matters.
- Uploading documents onto the server, such as invoices, job cards, vehicle delivery paper and LPOs.
- Schedule vehicle service appointments.
- Provide accurate written cost estimates for labor and parts.
- Scan vehicle using diagnostics tools and get accurate reports; provide solutions.
- Assigning jobs to the concerned mechanic; prepare summaries of vehicle issues for technicians.
- Specialized in Japanese and German vehicles.
- Update customers on the progress of vehicle maintenance and repairs.
- Test drive vehicles in order to check the progress of repair.
- See to it that the finished vehicle is in order, clean and ready for delivery to the customer; assist the customer when they arrive to pick up the finished vehicle.
- Maintaining good customer relations and handling customer complaints.

• Repair order processing done for countries in Europe and Middle East.
• Resolving product or service problems by clarifying customer complaints.
• Handle emails within the time limits and following up in order to ensure active communication and resolution.
• Prepared and processed customer orders, processes done entirely through SAP, MS Dynamics-CRM, Excel and other internal web-based applications.
• Quote creation in SAP for the different types of repair services - onsite, offsite, part retention, remote support; Quote validation done as per country specifics.
• Billing the customers as per country specifics for the delivered products and repair services.
• Ensure accuracy of deliverables and efficiency of process and achieving.
• Adept at handling day-to-day activities in co-ordination with internal/external departments for smooth business operations.
• Proficient at effectively interfacing with clients/ internal departments for speedy resolution of all queries & grievances, thereby ensuring total customer satisfaction.