IT and Office Administrator
Embassy of the Republic of South Sudan
Total years of experience :16 years, 6 Months
Taking care of Hardware and Networking of the Embassy
- Servicing all the computers installed in the Embassy on the Weekly basis
- Keep stock of office supplies and place orders when necessary
- Manage phone calls and correspondence (e-mail, letters, packages etc.)Daily, Weekly and Monthly report on the activities of the Embassy.
- Making important and confidential drafts for the Embassy to send to their Foreign Affairs Headquarters.
- Research and Development on current affairs.
- Gathering and verifying information through observation, and research.
- Coordinating office activities and operations to secure efficiency and compliance to Embassy policies.
- Manage agendas/travel arrangements/appointments etc. for the Head of Mission
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Create and update records and databases with personnel, financial and other data
- Submit timely reports and prepare presentations/proposals as assigned
- Taking calls related to service and complaints of rooms and the hotel
- Room service calls.
- Taking food orders.
- Baggage storage and delivery to the rooms.
- Laundry services tracking.
- Email complaints.
- Maintaining the data for performance of the Agents.
- Making dashboard and indicators.
- Preparing welcome letters.
- Fire Safety drills on regular basis for the front office team.
- Arranging transport for the guests from & to Kuwait International Airport.
- Rooms booking on PMS OPERA etc.
▪ Winner of the SPIRIT TO SERVE award from Mr. Bill Marriott Jr. for exemplary commitment to quality service and customer satisfaction in 2015.
- Handling billing queries related to the Sky set top box connections in UK on chat (Liveperson)
- Up selling the Sky products to the customer.
- Maintaining the team average score and the score for self-performance.
- Was selected as Subject matter Expert for helping the agents on the floor.
- Activation and barring of the services.
- Selling Pay per view and live events over the chat
- Booking tickets, Making reservations for the travel, planning the journey for the customer for National Rail UK
- Planning journey for the customer by train keeping the shortest distance and time in mind.
- Providing cost of the tickets in advance.
- Planning the optional or via routes and arranging vehicles during the time of disruptions in National Rail Services or any Natural calamity.
- Planning the Journey for customers from Scotland to Penzance and back on the sleeper trains.
- To memorize the names of all 2500 Railway Stations in the UK.
- Handling customer calls related to their Bank Accounts and Transactions on Finacle.
- Blocking and generating request for the new ones for theft or loss of credit cards, debit cards, cheque books etc.
- Maintaining the average scores for the team and for self-performance.
- To train the new joinees with the process and applications used on the floor being the member of pilot batch.
- To listen to calls and find out quality calls for Quality Check
- To do User acceptance test on the Interactive Voice Recording and the software called ACQUEON (AIQ) for taking calls
- To deal with all type of grievances and complaints related to the customer’s bank account and services.
- Coordinate with the branches of the Bank to help the customers open the accounts.
Successfully completed and launched the VERIFIED BY VISA PROJECT in collaboration with ASCOT Technologies, (USA) with a panel of excellent leaders of different departments in Development Credit Bank Ltd INDIA.
Winner of Mr. Consistency Award as the employee of Development Credit Bank Ltd in India
Winner of the “GOOD AS GOLD” employee awards for different months in Development Credit Bank Ltd in India
o Trained in Computers operating systems from National Institute of Information Technology in 2002 o Third Year Bachelor in Commerce (B. Com Degree) from Sarva Bharatiya Shiksha Peeth under All India Council for Education, Training and Research (AICETR) in 2004 with 73% First Grade. o Leadership Essentials: Creating Your Own Leadership Development Plan course completed in Feb 2016 o Trained in Hardware and Network Engineering from Total Solutions Pvt. Ltd in 2004 o Certificate of Achievement in Strategic Management from the Australian Online Open University.