Senior Waiter
Summit PArkview Hotel
Total des années d'expérience :4 years, 2 Mois
Proactively welcoming and greeting all guests and visitors to the Restaurant and the hotel
Supervising junior team members
Support the supervisor in the smooth running of the section
To seats guests offering them menus, drinks and providing explanation of the menu when required
Delivering excellent standards of service in a friendly and professional manner to our guests
To assist in the set up if the restaurant before service, ensuring all required items are stocked and ready
Excellent Knowledge of restaurant menus to be able to offer guidance and make recommendation
Supervises the mise-en-place of the assigned station to ensure a smooth service during operation
Handled the room service call and take a order from the guest and make sure to provide food & beverage as they order to their room
Handled customer complaints and resolved issues in a professional
Proficient in handling cash and operating in opera system
Served as American service, Silver service and Buffet service
Support the Supervisor in the smooth running of the section
Check month stock inventory
Present menu and to explain food, drink, Beer, dessert and promotion menu to the customer
Monitoring waiters, assigning tasks, and solving customer’s complaints
Communicated with customer to resolve Complain and ensure satisfaction
Provide the perfect service experience for Every Guest
Responsible at the bar to serve variety of Mocktail, shake, cooler drink and making dessert
Proficient in handling cash and operating in Tara system
Report update daily sales to the MFM Team End of the day
• Arrange all Bufet set up before dinning
• Set the Table setting and provide table for the Guest when arrive.
• Ofer drink to the guest and serve them
• Aware of guest satisfaction
• Cleaning the table dishes when the guest finish
• Ensure that the guest satisfaction for their meal and ofer for some desert
• Checking the side station is well prepare and cleanliness
• Checking the glass ware item and cutlery well store in the areas
Set up banquet area, placing table and chairs, Putting up decorations, and preparing serving
Station, banquet server ensure the event is Properly set up for guests
Banquet servers greet guests as they arrive.
Providing strong customer service and ensure Customer satisfaction.
Serve Food & Offer Drinks
Servers collect used dishes and utensils from tables and return them to the dishwashing area
Serving the Chinese set menu or western set menu and buffet
Practical laboratory for chemistry paper (1 to 4) (major) Practical measurement for physic (minor) Practical exam group achievement with high mark