Asad Jafri, Manager - Professional Services

Asad Jafri

Manager - Professional Services

TPS Middle East

Lieu
Australie - Sydney
Éducation
Master, International Business
Expérience
18 years, 5 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 5 Mois

Manager - Professional Services à TPS Middle East
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis avril 2006

TPS is a leading provider of payment and cards solutions worldwide with 150+ product implementations. TPS encompasses a spectrum of products from transaction switching middleware solutions to front-end delivery applications and has a global footprint serving a delighted customer base of over 132 banks, telecoms, central banks, payment processors and other financial institutions spread across 32 countries.

As a Professional Services Manager, I have focused relevant experience and knowledge about managing payment automation and e-banking projects pertaining to all aspects of banking operations, IT infrastructures and alternate distribution. My current job responsibilities include:

- Manage Professional Services team for Middle East and Africa responsible for support and implementations
- Ensure all the support activities are completed as per the Service Level Agreement with client
- Owner of corporate SLA, negotiate with internal team heads to set realistic and feasible TAT
- Negotiate and agree on service levels with clients
- Review and present achieved SLA to clients on monthly basis
- Review and enhance support and implementation processes/standards
- Quarterly review for the resource requirement for all the upcoming Implementations.
- Act as arbitrator on escalations related to support/implementation and mediation with clients
- Set and review yearly and quarterly targets for team performance
- Assist product managers in developing product roadmaps
- Coordinate product deployments with customers, within and between teams
- Project management and consulting for rolling out various projects pertaining to e-banking and e-payments

As a Pre-Sales Consultant, my responsibilities include:
- Solution preparation and solution evaluation - based on customer’s requirements
- Pre-sales technical support to sales account managers to achieve business objectives
- Generate technical proposals based on customer requirements and product offerings
- Technical consultancy and advice to customers, partners and internal sales team
- Prepare product demonstrations and create Proof of Concept
- Build relationships and maintain good rapport with customers/partners to ensure conversion into sales
- Develop, manage and coordinate technical solutions pre-sales activities with customers in collaboration with the sales teams and partners as appropriate
- Provide effective technical demonstrations in person and remotely in pursuit of large sales
- Build solutions awareness with clients and internally within teams
- Assist sales account managers in completion of Request for Proposals (RFP) and Request for Information (RFI)
- Assist sales/marketing team in creation of marketing documents
- Work with the sales teams to fully understand the client’s functional and technical requirements and be involved in the specification of these

I have been through different positions during my service tenure in past 8+ years in TPS from having hands on support and implementation experience to managing complex integration projects in several large institutions in the region like Central Bank of UAE, Network International, Emirates NBD, Doha Bank, Commercial Bank of Kuwait, Qatar Telecom, Bank Nizwa, Standard Chartered Bank (in 5 countries), Citibank (in 5 countries), Arab Bank (in 3 countries), Etisalat, Zain (formerly MTC-Vodafone), Ooredoo (formerly Qtel), Dubai Islamic Bank, National Bank of Abu Dhabi, Bank Muscat, Jordan Kuwait Bank, Société Générale Marocaine de Banque, Banque Centrale Populaire, Qatar National Bank, Al Fardan Exchange, Al Ansari Exchange and many more

Associate Technical Support Engineer à TPS Pakistan (Pvt.) Ltd.
  • Pakistan - Karachi
  • janvier 2006 à avril 2006

Joined TPS Pakistan in the Technical Support Team consisting of 5 members at that time (converted to a team of 100+ members now) and worked on transaction switching, ATM/POS driving, card personalization and ATM monitoring products. During this short period developed a good understanding of IT infrastructure of many of large banks in Pakistan. Along with providing technical support to customers and attending trainings on different products, worked in parallel on process improvement, documentation and record keeping in the call tracking system. Upon receiving an offer to join overseas office in Dubai, resigned from TPS Pakistan (Pvt.) Ltd.

Éducation

Master, International Business
  • à University of Wollongong in Dubai
  • juillet 2011
Baccalauréat, Computer Science
  • à University of Karachi
  • décembre 2005
Etudes secondaires ou équivalent, Mathematics, Chemistry, Physics
  • à D.J. Sindh Govt. Science College
  • septembre 2001
Etudes secondaires ou équivalent, Mathematics, Chemistry, Physics, Biology
  • à Habib Public School
  • septembre 1999

Specialties & Skills

Team Management
Professional Services Management
Payment Gateways
Payment Systems
Payment Industry
ATM / POS Driving and Management
Services and Product Management
Deposit Automation
International Business Communication
Banking Processes and IT Architecture
Electronic Transaction Processing and Transaction Switching
Core Banking Applications
Project Management
Team Management
PCI DSS / PA DSS Compliance

Langues

Anglais
Expert

Adhésions

Project Management Institute
  • Member / Certified PMP
  • July 2012

Formation et Diplômes

Project Management Professional (Certificat)
Date de la formation:
April 2013
Valide jusqu'à:
April 2016