Infrastructure Team Lead
Wipro Ltd.
Total years of experience :15 years, 1 Months
Working with Wipro Technologies for EON Client as Infrastructure Lead. Providing Technical assistance for client infrastructure following ITIL best practises in a production environment along with managing a team of 10 People.
Analysed operations and developed winning strategies to Improve process, systems, and overall technical infrastructure.
Responsibilities:
• Handling and managing escalations for external and internal stakeholders.
• Enabling patching using Jet patch
• Connecting Servers to SUSE manager
• vulnerability management of all Linux, AIX Server
• Main SPOC for fixing the open vulnerabilities in AIX and Linux servers and attending the vulnerability meetings with Qualys tool Team and Security team.
• Project transitioning and taking hand-over.
• Managing a team of 13 present available diferent geographical locations
• Performing installation & configuration of Linux (Red hat, SUSE, Oracle Linux) operating system.
• Upgrading AIX server using NIM
• Managing HMC's and VIO servers
• Using rundeck tool for AIX vulnerabilities and Qualys tool for Linux servers Vulnerabilities and fixing them.
• Good Knowledge of CRM ( Pace maker clusters )
• Testing scheduling and installation of patches and upgrades.
• Diagnose, troubleshoot, and repair system related problems.
• Monitoring servers using Splunk Tool
• Taking care of DNS configuration
• Working with other teams operating from diferent locations
• Discuss SLA and KPI & identify reporting requirements.
• Define service delivery goals & training plans.
• Understanding the process from SME & Hands of experience on the activity, documenting the activity and obtaining the sign-of.
• Taking interviews of resources as per the requirement and needs of the business.
• Informing the key stakeholders on the status of the Major incident and after getting the service restored.
• Organising & Providing Training to newly joined team members.
• Acted as a SPOC for the Customer
• Assess incoming demands for Technologies & Infrastructures and ensure solutions are being proposed for functional needs that are not yet covered in line with the overall system coherence
• Develop and maintain efective relationships and communication with internal users and/or external suppliers
• Identify and resolve essential business IT functionality gaps
• Plan and manage the launch of new services, solutions, and initiatives to end users
• Produce communication and training assets describing products, services, components for end users ensure they are valid and updated with the latest functions and features documented manage the translation of assets in the appropriate languages for target audience
• Act as liaison between business users and IT
• Plan and execute communication with stakeholders, gathering feedback and brainstorming new ideas with the community
• Co-management in organization of events with other domains
• Create new ideas for Employee Experience events to strengthen and develop ties between end user communities and IT
• Formulate new ways of capturing metrics to assess the success rate of Employee Experience related initiatives
• Identify areas for improvement
• Produce suggested action plan
Worked with Wipro Technologies at Client place Credit Agricole corporate & investment bank Singapore Since 7th November 2013 to As Application Support Consultant, managing client Applications following ITIL best practises in a production environment.
Analysed operations and developed winning strategies to Improve process, systems, and overall technical infrastructure.
• Informing the key stakeholders on the status of the Major incident and after getting the service restored.
• Managing payment application such as OPTIM, Intellimatch, ZBA, SDP
• Identified key areas of improvement and proactively reached out to key decision makers to drive initiative through.
• Good knowledge of CFT and Control-m tools. For file transfer and batch processing.
• Taking all the preventive actions to minimize the service and business impact.
• Identifying the causes for all Major incidents are analyses and root cause.
• Preparing SOPs whenever required and getting the same validated and approved by Customer manager.
• Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the past incidents and making sure necessary and important points has been noted well.
• Preparing the roadmaps for any activity and implementing the same following Change management practices.
• Checking, monitor the Application to ensure maximum availability to end users.
• Participate in DRP and WIP (Weekend intervention in Production) activities.
• Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
• Identified key areas of improvement and proactively reached out to key decision makers to drive initiative through.
• Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
• Managed external vendors and critical projects and services; set deliverables, communicated deadlines.
• Preparing SOP’s and conducting trainings for new joiners Facilitating the ideal platform for different teams to interact with each other during major issues by organising WAR rooms for speedy resolution.
• Send timely updates to Business heads and respective tower leads/managers in case of any issues.
• Validate and contribute to Preparing the RCA and presenting the same to customer in weekly meetings.
• Preparing the draft for upcoming activities by involving in white board meetings.
• Coordinating with the respective tower leads for speedy resolution of the Major Incident
• Ensuring the Major incident is resolved within the SLAs agreed with the Customer.
• Identified key areas of improvement and proactively reached out to key decision makers to drive initiative through.
• Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
Worked as SME for AIX, Linux, Backup, Storage at client MAX NEWYORK LIFE Gurgaon/India in a production environment includes IBM P Series servers, AIX, Backup Solutions,
Netapp & Hitachi Storage, San Switches, Tape library, AIX, NetBackup Backup Solutions.
etc... working with a team of 6 staff and responsible for full spectrum of IT related solutions, projects & maintenance initiatives.
Led team of 6 to deliver solutions in Architecture, development, and IT management.
Appointed a team lead; ensured two-way communication between IT function and customers and liaised with key management.
Prioritized IT projects accordingly measuring KPI’s and outlining recommendations in quarterly reports.
Administration of AIX Logical Volume Manager, Linux and Solaris operating systems.
• Informing the key stakeholders on the status of the Major incident and after getting the service restored.
• Server Monitoring using Nagios tool.
• Managing assets using Asset manager and Service now tool
• Troubleshooting the issue
• Identified key areas of improvement and proactively reached out to key decision makers to drive initiative through.
• Taking all the preventive actions to minimize the service and business impact.
• Identifying the causes for all Major incidents are analyses and root cause.
• Preparing SOPs whenever required and getting the same validated and approved by Customer manager.
• Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the past incidents and making sure necessary and important points has been noted well.
• Preparing the roadmaps for any activity and implementing the same following Change management practices.
• Checking, monitor the servers to ensure maximum availability to end users.
• Participate in DRP and WIP (Weekend intervention in Production) activities.
• Management of incidents and coordinating with different teams while high severity incidents. including Publishing of IR (incident Reports).
• Acted as a SPOC for the Customer to provide the status update whenever a major incident occurs.
• Taking care of incident management and change management.
• Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
• Coordinating with the respective tower leads for speedy resolution of the Major Incident
• Ensuring the Major incident is resolved within the SLAs agreed with the Customer.
• Identified key areas of improvement and proactively reached out to key decision makers to drive initiative through.
• Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
• Managed external vendors and critical projects and services; set deliverables, communicated deadlines.
• Preparing SOP’s and conducting trainings for new joiners
• Facilitating the ideal platform for different teams to interact with each other during major issues by organising WAR rooms for speedy resolution.
• Send timely updates to Business heads and respective tower leads/managers in case of any issues.
• Complete PIR (post implementation reviews)
• Validate and contribute to Preparing the RCA and presenting the same to customer in weekly meetings.
• Preparing the draft for upcoming activities by involving in white board meetings
• Participating in DR activities
Worked as Senior system engineer for Hardware as well as software for client RBS BANK Mumbai in a production environment includes IBM P Series servers, AIX, Backup Solutions. IBM Storage, San Switches, Tape library, AIX, TSM Backup Solutions. Administration of AIX Logical Volume Manager,
I have completed the Master of Business Administration degree
I have completed my bachelor's degree.