Executive Assistant to CEO
BHS & Media
مجموع سنوات الخبرة :14 years, 6 أشهر
• Assist the CEO with required tasks
• Responsible for the smooth day-to-day administrative operations in the office
• Research information as assigned by the Managing Director
• Prepare and manage correspondence, reports and documents
• Set up and maintain filing systems
• Process payment to suppliers and other required payment with compliance with company policy
• Distribute and control the collection schedule for messenger on daily basis.
• Provides confidential secretarial and administrative support for the principal executive, to include managing the schedule/calendar, making travel arrangements, screening and handling telephone communications.
• Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of specified issues; organizes and facilitates meetings, conferences, and other special events, as required.
• Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the office.
• Monitors and coordinates accounting activities as appropriate, and prepare internal reports for management; as required.
• Assists with project development and planning to ensure more efficient service and organization of the office.
• Composes and prepares written documentation and correspondence for the office; screens and evaluates incoming and outgoing correspondence and prepares responses as appropriate.
• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.
• Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
• Taking clients through the Sales process.
• Being an ambassador for the brand and represent the unique style that allows to discuss available options (good, better, the best).
• Suggest related items/services that client may require.
• Following up on job quotes to complete the sales.
• Maintaining advanced knowledge of all product in each department.
• Provide an exceptional shopping experience for clients.
• Regularly ensure all merchandise is displayed accordingly to the guidelines.
• Maintain a high standard in customer service.
• Maximize sales through effectively usage of product knowledge.
• Assist the Manager in daily operations.
• Being an efficient team member and support other sales associates.
•Organize and maintain stockrooms efficiently.
•Provide feedback to the HQ of Saint Laurent in Paris upon the fast selling products and activates.
•Prepare reports by collecting, analyzing and summarizing customer’s trends.
Achievements:
•Maintaining the TOP VVIC relations and developing the brand loyalty.
•Proven track record of sale excellence individually and within the team.
Achieve the sales target by using advanced sales techniques and product knowledge.
• Focus on selling and increasing unit per transaction (UPT) and average transaction value (ATV).
• Communicating with clients to access and satisfy their needs, and meet or exceed their expectations.
• Monitor compliance with stock transfer policies.
• Build and maintain client’s relationship in order to build strong loyalty.
• Implementing all merchandising as per the brand’s visual merchandising standards and guidelines.
• Ensure availability of optimum stock items at all times.
• Monitor compliance of administrative policies and procedures.
• Prepare stock in hand, participate in inventories.
• Check sales figures, assist in pricing adjustment.
• Ensure smooth and effective running of daily activities.
• Reconcile daily reports with Accounting Department.
• Provide feedback to Marketing/Commercial team on activities, promotions, seasonal buying, etc.
• Provide relevant reports on periodic sales, stock movements as well as hand over buying reviews if necessary.
Achievements
• Manage the day to day boutique operations ranging from customer service to after sales service and handle all administrative functions being the main interface with the back office team.
• Maintaining the active customer database to achieve set targets and secure continuous added value at all times.
Responsibilities
• Providing the best level of customer service according to the highest luxury standards. Ensuring that both internal and external customers received a prompt response to their enquiries.
• Contributing to team effort by accomplishing related results as needed.
• Buying review.
• Responsible for the product awareness: Product Knowledge, Brand Recognition etc.
• Maintaining and presenting perfection according to “Dunhill Way” merchandising standards and guidelines. (Responsible for merchandising in RTW department).
• Performing accurate sales transactions, including issue and redeem credit note, according to the cash control policies and procedures.
• Conducting trainings for each new season collection in Power Point.
• Fulfilling operational requests by coordinating with the manager.
• Preparing the daily, weekly and monthly sale reports as well as feedback analysis.
• Highly impacting role to support the team in creating best environment to reach set targets.
• Receiving shipment from the warehouse, labeling, performing transfer IN and OUT.
• Resolving the customer queries, problems and conflicts.
• Developing and introducing sales strategies to improve current business.
• Indemnifying new opportunities to ensure the effective development and promotion of the brand and its products.
• Responsible for other duties as assigned.
Achievements
• Adding an individual increase to net profit by 120 %.
• Continuous Prominent performance from sales team (9 staff).
Responsibilities:
• Managing the monthly, quarterly, semi-annual inventory and daily reports.
• Helping to maximize sales profits for the store.
• Providing excellent customer service.
• Assisting with delivering and stock handling as directed.
• Continually developing and understanding the company’s culture, products, ethical initiatives, other areas of business, and reflecting them in everyday performance.
• Taking responsibility for personal development and actively seek opportunities for improvement.
• Growing personally and professionally as part of a dynamic business.
• Assisting shoppers to find the goods and products they are looking for.
• Being involved in stock control and dealing with customer refunds.
• Working within established guidelines, particularly needed for the brand according to the policies.
• Assisting shoppers to find the goods and products they are looking for.
• Being involved in stock control and dealing with customer refunds.
Achievements
• Diversified market segments and customer base, introduced standard products and new product lines and expanded sales.
• Delivered sustainable revenue and profit gains within highly competitive retail markets.
Responsibilities
• Responsible for assisting in recruiting new employees and developing the job descriptions.
• Checking application forms, shortlisting, interviewing candidates.
• Delivering selected trainings for the particular subjects and companies.
• Processing with HR duties, which include immediate and long-term staff requirements in terms of numbers and skill levels.
• Managed a team and periodically draw reports, general sales plan, budget and forecasting.
• Studied grounds for consumer demand.
• Worked closely with staff, labor resources planning and exercise control.
• Supervised and managed others duties.
Achievements
• On joining company was able to cut cost and increase revenues of overall business.
• Increased territory sales.
Scholarship- Socrates/ Erasmus program of exchange students (studying in Turkey); Governmental Scholarship for students with high marks Music School “F. Chopin”- Panstwowa Szkola Muzyczna im. F. Chopina I & II stopnia: Piano and Choral Singing. Poland, Nowy Sacz (1997-2015).