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Zahidul Islam Shammi , Senior Desktop Support engineer

Zahidul Islam Shammi

Senior Desktop Support engineer·Bismillah Technology Group

Bangladesh

Bachelor's degree, Computer Science And Engineering

Work experience

Total years of experience: 5 years, 1 months

Senior Desktop Support engineer

February 2023 - February 2026

Bismillah Technology Group

Narsingdi, Bangladesh •Hybrid

February 2023 - February 2026

Providing technical support for Windows operating systems, hardware, software, printers, and network
connectivity. Skilled in troubleshooting IT issues, installing and configuring systems, managing Active Directory
user accounts, supporting Microsoft 365, and resolving incidents through ticketing systems within SLA targets.
Familiar with Windows Server, virtualization (VMware/Hyper-V), and basic networking. Committed to delivering
reliable IT support and ensuring high user satisfaction in fast-paced environments.
Company industry:
IT Services
Job role:
Information Technology

Desktop support engineer

February 2021 - February 2023

Bismillah Technology Group

Narsingdi, Bangladesh

February 2021 - February 2023

Experience in IT hardware, software, and network support, with expertise in installing, configuring, and
troubleshooting computer systems, printers, and network devices. Skilled in Windows administration, technical
support, ERP software, IT asset management, and system maintenance. Capable of resolving technical issues
efficiently while ensuring smooth IT operations and providing excellent user support.
Company industry:
IT Services
Job role:
Information Technology

Education

Uttara University

December 2023

December 2023

Bachelor's degree, Computer Science And Engineering

Bangladesh

GPA (point): 3.29 out of 4

GPA (point): 3.29 out of 4

Moving Object Detection in Video Surveillance: Developed a motion detection system using image processing techniques for security and surveillance applications.
View attachment

Skills

TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
NETWORK TROUBLESHOOTING
Expert
NETWORK TROUBLESHOOTING
Expert
Windows Azure
Expert
Windows Azure
Expert
MICROSOFT WINDOWS SERVER ADMINISTRATION
Expert
MICROSOFT WINDOWS SERVER ADMINISTRATION
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
SOFTWARE INSTALLATION
Expert
SOFTWARE INSTALLATION
Expert
Microsoft 365
Expert
Microsoft 365
Expert
Windows Server
Expert
Windows Server
Expert
GOOGLE DESKTOPS
Expert
GOOGLE DESKTOPS
Expert
SYSTEM CONFIGURATION
Expert
SYSTEM CONFIGURATION
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY OPERATIONS
Expert
INFORMATION TECHNOLOGY OPERATIONS
Expert
IT ASSET MANAGEMENT
Expert
IT ASSET MANAGEMENT
Expert
VMware
Expert
VMware
Expert

Languages

English

Expert

Hindi

Expert

Japanese

Native Speaker

Training and Certifications

Certifications
CCNA CERTIFICATION
CCNA
simplilearn
May 2025
CCNA CERTIFICATION

Hobbies and interests

IT troubleshooting, learning new technologies, PC maintenance, tech exploration.

Employee of the year