Senior Manager
VODAFONE MOBILE SERVICES LIMITED
Total years of experience :22 years, 6 Months
CORE COMPETENCIES
Credit Analysis and Collections
Revenue upselling
Sales & Marketing
Key Client Retention
Relationship Management
Crisis Management
Churn & Bad Debt Reduction
Customer Service Operations
Team Building & Development
Product Knowledge
Process Implementation
Legal Settlements
Corporate Life Cycle management Lead (
Head Billing & Collections (
Enterprise
for PCO Business in
Accomplishments:
Successfully cleared billing issues pertaining to top 50 Accounts within a period of 5 months.
Appreciated for the team work displayed with various departments within the company to ensure projects undertaken as a team are completed on time.
Promoted as Corporate Customer Care Lead for Central Zone - Kerala, to head Customer Care and Retentions activities for both Key accounts and SME accounts having a monthly billing of 50 lacs.
Experienced in handling multiple number of customers walk-ins, requests and complaints after the launch of 501 scheme.
Headed Customer care activities for Irinjalakuda SDCA that covers four remote towns in Central Kerala, with a total customer base of 9K+.
Developed a team of fresh & energetic Showroom & Field Executives through conducting regular Trainings on tariffs and processes.
Also associated with…
ESCOTEL MOBILE COMMUNICATIONS LTD. (Taken over by Idea Mobile in
(