Vendor Management Specialist
The Nielsen Company
مجموع سنوات الخبرة :10 years, 2 أشهر
• Leadership of a team of associates managing multiple Consumer Research projects (Focused on APAC but also handles MENA projects as well)
• Providing operational costs to Client for successful commissioning of project (Budget Handling from E2E)
• End to end handling of multiple projects locally by international clients
• Coordinate with Client Service, Operations, & outsourced teams for data verification and data quality concerns.
• Conduct investigation for quality problems, recommend and coordinate process improvements to identified stakeholders.
• Ensure project Delivery & Quality Key Performance indicators are within the threshold
• Plan, track and ensure success of client projects assigned (end to end field, data processing, and programming).
• Build relationship and ensure vendor performance and other tasks assigned
• Prioritize transition of manual operations into digital solutions
• Support the leadership in business & productivity initiatives
• Daily, Monthly and Year End creation and presentation of reports to internal and external stakeholders
• Improved Efficiency of data gathering and processing from Pen and Paper to Electronic
• Organizing sales visits
• Demonstrating and presenting products
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• People, process, and project leadership for BPO/KPO Online Content for Westlaw
· Troubleshot system and data problems
· Identified, analyzed and implemented process improvements
· Interview potential employees for the business unit
· Designs and provides training resources for Publishing Specialists/team members.
· Develops and maintains strong working relationships with all customers (internal and external).
· Plans database upgrades by maintaining, evaluating, and improving a transaction processing model
· Assesses database performance by developing a protocol for measurement of results and identification of problem areas.
· Supports database performance by monitoring database performance; evaluating and resolving processing and programming problems; designing database management tools; answering user questions.
· Secures database by preparing access and control policies and procedures; implementing disaster recovery procedures.
· Supports application design by contributing expertise to applications, operations, and technical support teams.
· Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
· Accomplishes information systems and organization mission by completing related results as needed.
· Aligns actions and innovative contributions with the strategic direction of the business
· Analyzing, keying, converting, coding, copy reading, editing, writing, loading, merging, or validation of data
· Responding to trouble ticket and prioritizing and managing many open cases at one time
· Installing and configuring computer hardware operating systems and applications;
· Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
· Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
· Providing support, including procedural documentation and relevant reports;
· Following diagrams and written instructions to repair a fault or set up a system;
· Supporting the roll-out of new applications;
· Setting up new users' accounts and profiles and dealing with password issues;
· Working continuously on a task until completion (or referral to third parties, if appropriate);
· Provides updates to the Operations Manager for client feedback
· Documents daily staffing, productivity, and efficiency of the staff
· Audit calls, Email and chat conversations done by the team for Quality Assurance