Area Manager
YUM! Restaurants India Pvt Ltd
Total des années d'expérience :21 years, 9 Mois
KFC, Andhra Pradesh
•Track and monitor adherence of Yum! Processes and standards by all the stores in market.
•Demonstrate passion and a sense of urgency to listen and respond to the voice of the customer, ensuring 100% service recovery.
•Track, analyze and identify reasons for customer concerns and work towards areas of improvement.
•Leverage market wise metrics of Area Manager Success Routines, Board Of Reviews, Building A Great Restaurant Roadmap, New Store Opening, Bench Plan, Speed Of Service, Daily Sales report and Monthly P&L accounts to track and monitor store performance and analyze the reports to make strategic decisions for the market.
•Drive operational discipline through adherence to Food Safety, & FSSAI guidelines, operational standards, restaurant safety and fire safety standards for all the stores in market.
•Identify key outliers in the patch and own the outlier management for turnaround excellence.
•Role model the cultural tenets of the company like HWWT2 (How We Win Together), ABR (Achieving Breakthrough Results), TPWY (Taking People With You) and own cult-like culture in restaurant - asset by asset.
•Leverage, own and build Employee Value Proposition to drive belongingness in the stores.
•Plan and drive the 3S of operations - Sales, Staffing and Stocks to manage Profit &Loss in the stores using tools such as 4 walls of marketing, line scheduling, contribution margins & credible inventory management.
•Demonstrate the ability to put the ‘elephant’ on the table and guide discussion towards solution.
•Successfully launch New Products, Promotions, Menu and Price change in the market by liaising with the stakeholders and track their execution.
Marks and Spencer Money -Visakhapatnam
•Responsible for training the team on M&S Process and preparation of training plan for new executives.
•Dealing customers queries diligently and maintaining 100% FTR (First Time Resolution)
•One point of contact to resolve queries for M&S Cards and Customer Loyalty program.
•Working efficiently towards quality standards as per the Standard Operating Procedures.
•Providing feedback to the business unit on the Standard Operating Procedures and implementation of new procedures.
•Organizing meetings with the business unit (UK) and actively participate in process performance discussions.
•As a Team Coordinator actively involved in organizing team events
•Responsible for quality checks and training team members to meet the required quality standards of 100%.
•Responsible for reviewing the processes from time to time.
•Conducting regular staff meetings and training members with the new updates.
Responsible for resolving customer’s queries, taking suggestions, feedbacks and assisting them to play at our website without any interruptions.
•Working towards the Company’s objective for achieving “First Time Resolution”.
•Maintaining team quality and productivity.
•Assigning daily targets to associates.
•Responsible for achieving daily targets and planning monthly productive analysis report.
•Organizing outdoor events
Implementing and maintaining the company policies and procedures in relation to operations, cash handling, marketing, administration, training and development.
•Interacting with guests and resolving guest complaints & feedback.
•Organizing Local Stores Marketing and event caterings in the city Out door birthday events at the store and generate additional revenue into the business.
•Organizing Birthday events at the store.
•Building and maintaining effective relationship with the corporate.
•Creating a competitive and profitable work environment which is committed towards maximizing sales, minimizing costs and achieving company’s business objectives.
•Maintaining stocks and supplies at the store
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