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Jake Villa, Barista

Jake Villa

Barista·Barns Coffee Shop

Saudi Arabia

Bachelor's degree, Marine Transportation

Work experience

Total years of experience: 10 years, 11 months

Barista

January 2022 - April 2025

Barns Coffee Shop

Riyadh, Saudi Arabia

January 2022 - April 2025

Maintained a clean and organized workstation, following hygiene and food
safety protocols at all times.
balanced till at shift end.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Waiter

July 2016 - January 2022

MODA (Ministry of Defense & Aviation)

Tabouk, Saudi Arabia

July 2016 - January 2022

Delivered efficient and courteous table service, maintaining high guest
satisfaction scores.
Took accurate food and beverage orders and communicated them
effectively to kitchen staff.
Recommended menu items based on customer preferences to enhance
their dining experience.
Ensured prompt delivery of meals and beverages, checking for accuracy
and presentation.
Maintained cleanliness and order of dining area to meet hygiene and
safety standards.
Assisted in coordinating catering events, supporting set-up, service, and
clean-up.
Handled customer concerns professionally and worked with supervisors for
quick resolution.
Developed strong rapport with regular guests, contributing to customer
loyalty and repeat visits.

Company industry:
Interior design
Job role:
Customer Service and Call Center

Service Crew

May 2012 - April 2013

Big Better Burgers

Quezon City, Philippines

May 2012 - April 2013

Processed using POS system and provided correct change
Promoted combo meals and limited-time offers to increase sales.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Service Crew

April 2008 - October 2008

Jollibee Foods Corporation

Quezon City, Philippines

April 2008 - October 2008

friendly handling preparation
and cashier duties.
Took and assembled food orders accurately, maintaining speed during
peak hours.
Operated POS systems efficiently and handled cash and card transactions.
Maintained food safety standards during cooking and serving.
Suggested meal upgrades and promotional items to improve revenue.
Cleaned and sanitized kitchen tools, dining area, and counters regularly.
Refilled condiments and stocked serving areas to support busy service
flow.
Worked as part of a team to ensure smooth shift operations and timely
order delivery.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Service Crew

October 2007 - March 2008

Jollibee Foods Corporation

Quezon City, Philippines

October 2007 - March 2008

Provided courteous and efficient customer service while assisting with
kitchen preparation and cashier responsibilities.
Accurately assembled food orders and maintained quick turnaround
during high-traffic periods.
Operated point-of-sale (POS) systems for seamless processing of cash
and card payments.
Upheld strict food hygiene and safety protocols throughout preparation
and service stages.
Recommended meal upgrades and promotional items to increase
customer purchase value.
Performed routine sanitation of kitchen equipment, counters, and dining
areas.
Replenished condiments, utensils, and stock to ensure continuous service
flow.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Philippine College Foundation

October 2025

October 2025

Bachelor's degree, Marine Transportation

Philippines

Northern Philippines College For Maritime Science And Technology

January 2008

January 2008

High school or equivalent, PHIIPPINE MARINE TRANSPORTATION

Philippines

Pugad Lawin High School

January 2005

January 2005

Bachelor's degree, English

Philippines

Skills

ATTENTIVE SERVICE

Intermediate

CASH HANDLING

Intermediate

COOKING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

ORDER PROCESSING

Intermediate

POINT OF SALE

Intermediate

SALES

Intermediate

TRANSPORTATION MANAGEMENT

Intermediate

UPSELLING

Intermediate

BILLING

Intermediate

COMPLIANCE REQUIREMENTS

Intermediate

CONFERENCE PLANNING

Intermediate

FRIENDLINESS

Intermediate

HOSPITALITY INDUSTRY

Intermediate

HYGIENE

Intermediate

Languages

English

Beginner

Arabic

Beginner