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جلال Abou Aishy, Regional Head of Air Operations - Middle East & Africa

جلال Abou Aishy

Regional Head of Air Operations - Middle East & Africa·CEVA Logistics

المملكة العربية السعودية

بكالوريوس, Business Management

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 1 أشهر

Regional Head of Air Operations - Middle East & Africa

أبريل 2023 - حتى الآن

CEVA Logistics

الرياض، المملكة العربية السعودية

أبريل 2023 - حتى الآن

Achievements
• Drove synergies between 5 Sub Regions that include an excess of 32 Countries.
• Decreased Customer Churn by 18% YoY
• Improved bottom line by 5% through implementing new strategies and reducing operational waste.
• Achieved DOE budgeted figures whilst increasing productivity.
• Cultivated strategic partnerships with key clients to co-create customized air transportation solutions, directly addressing their unique challenges and bolstering client loyalty.
• Drove significant enhancements in cargo processing efficiency, slashing air shipment turnaround times by 28% facilitating faster global deliveries.
• Developed a high-performing team through mentorship, training, and skill development programs, resulting in improved employee satisfaction and reduced turnover rates.
• Played a pivotal role in expanding the companys air cargo services to new markets, leading to increased market share and revenue growth.
• Successfully established strategic partnerships with key airlines, enabling the company to secure preferential rates and access to additional capacity during peak seasons.
• Implemented customer-centric initiatives such as real-time tracking systems and improved communication channels, leading to higher customer satisfaction scores.
• Contributed to revenue growth by implementing strategies to maximize cargo capacity utilization, resulting in increased revenue per flight.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Head of Air Product KSA, Egypt & LEVANT

ديسمبر 2021 - مارس 2023

CEVA Logistics

الرياض، المملكة العربية السعودية

ديسمبر 2021 - مارس 2023

Achievements
• Efficiently initiated and directed operations within a new geographic region.
• Formulated and sustained strategic blueprints, establishing a robust market presence.
• Pioneered the construction of an entire product organization from the ground up, overseeing comprehensive operations.
• Achieved a remarkable 46% year-on-year revenue growth by the second half of the year.
• Centrally streamlined pricing operations across operational regions, ensuring a unified approach to carriers and vendors.
• Implemented a customized pricing methodology tailored to specific countries, products, and verticals.
• Introduced and executed CEIV and GDP best practices across all stations.
• Conduct regular weekly meetings with the head of sales and pricing to evaluate success rates and gather market feedback.
• Proficiently drive proactive initiatives such as Alignments/Global Partnerships, Lean practices, DMAIC methodologies, Carrier Optimization, and Cost-Effective Contract Negotiations.
• Established ambitious plans to disrupt markets still categorized as emerging.
• Delivered seamless logistics and pricing solutions to the electric vehicle industry leader Lucid for their freight management operations in Saudi Arabia.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Air Product Manager - KSA

ديسمبر 2020 - ديسمبر 2021

CEVA Logistics

الرياض، المملكة العربية السعودية

ديسمبر 2020 - ديسمبر 2021

Achievements
• Increased GR YoY by 57%, exceeded budget expectations despite market situations
• Successfully implemented a healthy and comprehensive work environment during Covid outbreak.
• Introduced sales planning initiatives to drive sales activity.
• Mentored sales team to better understand commercial and financial product performance.
• Increased market share in Healthcare and Military verticals.
• Instrumental in developing Italy - KSA / Germany - KSA / UK - KSA / France - KSA / USA - KSA Trade Lanes.
• Initiated strategic discussions with government entities such as GACA & MISA on investment ventures related to Vision 2030.
• Obtained IATA CASS License in KSA to boost Export businesses.
• Activated customs license at DMM and RUH airports.
• Obtained approval from Saudi Customs to operate a pilot Console into RUH
• Managed the bonded facility in the Eastern Province (EGBZ) and introduced new services that complemented the Air Product such as Arabic Labeling.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Branch Manager – Central Province (Riyadh)

يناير 2016 - ديسمبر 2020

CEVA Logistics

الرياض، المملكة العربية السعودية

يناير 2016 - ديسمبر 2020

Achievements
• Increased GR YoY by 24-30% (2018 GR $2.55 million), exceeded budget expectations in year 2017 & 2018
• Delivered ambitious budgets while managing overhead budget constraints.
• Achieved increased market share and continuous profitability by coaching the sales team on targeting and closing industry verticals accounts.
• Focused on Retail, Aerospace and Healthcare accounts, this resulted in having CEVA one of the major players in those sectors in KSA.
• Spearheaded a project logistics opportunity that ended in chartering 30 military jet engines with 30 pallets of spare parts from DMM to DFW.
• Revamped the branch business protocol from prepaid business to collect, by focusing on key customers and segments.
• Landed major Healthcare FM contracts with top tier customers that includes DG temperature-controlled services and pharma related products.
• Coached and shadowed KAM members to secure FM AOG shipments that are ITAR restricted.
• Secured two major CL contracts with 5 years terms and an EBITDA above $350K/annum.
• Ensured zero defect startup to strategic contracts by implementing solid SOPs.
• Reduced churn rate (lowest in KSA) due to impeccable customer service and support.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Country HR Manager - KSA

سبتمبر 2013 - نوفمبر 2016

CEVA Logistics

جدة، المملكة العربية السعودية

سبتمبر 2013 - نوفمبر 2016

Achievements
• Rectified the Nitaqat Saudization status from Red Category to Green Category.
• Recruited qualified Saudi Personnel that match our operational and professional cadre.
• Recruited personnel for senior positions as Station Managers, Business Development Managers, Operations Manager, etc…
• Managed to renew all of our major certificates, such as: SAGIA & CR while liaising with the relevant governmental entities.
• Formalized & developed several HR policies and procedures.
• Resolved and managed several Litigation cases related to the labor office and commercial court.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Country Manager - KSA

يناير 2015 - ديسمبر 2015

CEVA Logistics

جدة، المملكة العربية السعودية

يناير 2015 - ديسمبر 2015

Achievements
• Entrusted to be appointed as the Legal POC on all of CEVAs commercial licenses in KSA.
• Conducted face to face meetings with SAGIA (Currently known as MISA) officials to further enhance our footprint in KSA.
• Worked with our Regional Country Controller and CFO and presented a rigid budget and outlook plans.
• Conducted monthly business reviews (MBR) for our regional board.
• Organized monthly town hall meetings across branch offices to instill leadership and ownership traits.
• Led comprehensive restructuring of operations.
• Resolved commercial disputes with Global accounts.
• Reduced operational waste, by increasing productivity and cutting down unwanted steps.
• Further developed relationship with key vendors.
• Led a strategy to reduce over-reliance on single vendor, whilst retaining strong relations
• Recruited senior sales personnel to cover the commercial gaps.
• Landed a major oil and gas account that required a special process for import.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Contracting Division Support Manager

أغسطس 2010 - ديسمبر 2012

Nesma & Partners

الخبر، المملكة العربية السعودية

أغسطس 2010 - ديسمبر 2012

Achievements
• With a team of five, we managed to mobilize and muster work force and equipment for one of the biggest gas plants in KSA
• Ensured seamless supply chains are provided to our ongoing projects
• Liaised directly with our Global Suppliers and ensured smooth follow up on delivery timelines
• Liaised with the planning department to ensure assets and materials are being utilized at the right time and that no idle equipment is on site and hence limiting equipment rental.
• Shuttled personnel between projects depending on work loads

مجال الشركة:
البناء والتشييد

Corporate Support Officer

سبتمبر 2008 - يوليو 2010

Nesma & Partners

الخبر، المملكة العربية السعودية

سبتمبر 2008 - يوليو 2010

Duties included I was the key contact between all five divisions, liaising with division managers to ensure that their logistical requirements are met. Issuing gate passes and access controls to project site members.

مجال الشركة:
البناء والتشييد

التعليم

Lebanese American University (LAU)

يوليو 2024

يوليو 2024

بكالوريوس، Business Management

لبنان

IATA

أكتوبر 2021

أكتوبر 2021

دبلوم، CAT 6 (Distinction)

البحرين

Lebanese American University (LAU)

يناير 2008

يناير 2008

بكالوريوس، Bachelor of Business Administration

لبنان

Skills

KPI
Expert
KPI
Expert
E commerce
Expert
E commerce
Expert
Air Freight
Expert
Air Freight
Expert
Supply Chain
Expert
Supply Chain
Expert
Sales
Expert
Sales
Expert
MARKET SHARE
Expert
MARKET SHARE
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Expert
SALES
Expert
ACCESS CONTROLS
Expert
ACCESS CONTROLS
Expert
CLOSING (SALES)
Expert
CLOSING (SALES)
Expert
MS PPT
Expert
MS PPT
Expert
MS Word
Expert
MS Word
Expert
MS Excel
Expert
MS Excel
Expert
E commerce
Expert
E commerce
Expert
Air Freight
Expert
Air Freight
Expert
Supply Chain
Expert
Supply Chain
Expert
Sales
Expert
Sales
Expert
KPI
Expert
KPI
Expert

اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

الشهادات
Dangerous Goods Regulations CAT6