jalal douame

-Development, implementation and enhancement of the bank’s Internet banking products, services and website presence
-Manage the customer migration towards the online banking and increase the existing users online penetration
-Create a new revenue opportunities either by introducing a new functionalities or by enhancing the existing product offerings
-Manage the overall online sales and ensure innovative marketing strategies to grow revenues.
-Design the internet banking future strategy to ensure market leadership
-Manage the electronic statements, electronic forms and ensure higher penetration
-Manage the risks and ensure state of art security control and market leadership in security initiatives
-Design multi-channel strategy “Online banking, Mobile banking, ATM &IVR” and ensure best integrations between e-channels

-Manage the team and guaranty world call service delivery to mashreq customers
-Manage the budget ‘Cost vs. income’ to ensure sticking to forecasted plans
-Develop customer service procedures, policies and standards for the department
-Manage the team performance through enhanced MIS and clear performance indicators
-Liaise with via and master international for process changes and exception management

-Manage the shifts, analyze the performance and ensure adherence to the schedule
-Manage the Unit projects, enhancement and the unit training programs
-Quarterly review of Risk factors inline with the PCIDSS standards and bank guidelines

-Develop and maintain marketing strategies to meet the agreed objectives
-Evaluate customer research, market conditions, competitor performance and implement marketing plan alterations as needed
-Conduct market research to identify market requirements for current and future products