Senior Project Manager
Saudi Business Machines - SBM
Total years of experience :21 years, 2 Months
Managing Mega projects for government sector such as Data Centers creation, Networking Projects and Information Security Projects.
• Plan and prepare cost analysis for new projects.
• Identify and manage all project issues and risks and, where appropriate, bring them to the attention of the management for resolution or action.
• Identify and document changes impacting the project and bring them to the attention of the Management for resolution if they cannot be accommodated within agreed time, budget and quality parameters.
• Forecast monthly financial reporting and client invoicing.
• Report on projects status to the clients and the Management where appropriate.
• Prepare Projects Status Reports and ensure copies are delivered to the clients and management where appropriate.
• Coordinate with project stakeholders and client to ensure that their requirements are taken into consideration during the project implementation phase.
• Close down projects ensuring a complete handover to the clients and support teams is done and that all relevant project documentation (Scope of Work, Risks and Issues, Completion Certificate and other documents as applicable) is passed to the management for long term storage.
• Provide professional advice to clients.
• Follow the agreed on methodology implemented by PMO.
• Manage Project through all phases estimating, planning, executing, controlling & closing.
• Ensure projects are completed on time and within budget
• Act as a focal point of communication with the Customer & other stakeholders.
• Follow-up of all work related to the project and ensure open and ongoing channels of communication with decision-making parties.
• Coordinate with all work groups involved in the project.
• Assign work packages to team members.
• Define risks and issues early on in the project and throughout project life cycle.
• Define critical success factors and deliverables of the project.
• Successful completion of projects.
• Act as contact point with the client for discussion and resolution of all project related issues. Follow up payments by customers and initiating payment requests when needed.
• Perform regular status checks for all orders placed, monitor and inform concerned parties of delivery, monitor all issues related to the project, alert concerned work groups to issues pertaining to their wok packages and ensure their prompt attention to said issues.
• Play an active and participative role in the formulation and development of a project Management System.
* Handled Projects:
- Voice Projects (VoIP & TDM).
- Call Centers and Contact Centers Projects.
- Data Networking Solutions Projects (Active & Passive).
- CCTV & Security Projects.
- Audio\Video Projects.
- FTTH \ FTTX projects.
• Supervise the execution of the enterprise computing environment's infrastructure and support the enterprise end users office productivity and business applications access namely the Email, Directory, File, Print, and Portal Intra/Internet Services, Network and Telephony, with the objective of maintaining 7X24 serviceability level for business, corporate, and Shared Service Units to conduct normal business functions.
• Leading a team of eight members with the following responsibilities:
o IT projects managing and execution.
o Provide onsite and remote support (Hardware & Software) for all Orange employees (around 2200 user).
o Implement all network and telephony cabling works.
o Keep track of all IT assets and IT assets inventory.
• Prepare all the required performance reports and monitor KPI’s.
- Provide technical analysis, architecture, design, and 7x24 Implementation of the Corporate Communication infrastructure to insure the delivery of highly available effective Customer Care Call Center, Telephony, CTI, and IVR systems and services for all Jordan Telecom Group (Jordan Telecom, MobileCom, Wanadoo & E-Dimension).
- Participate in the preparations of RFP’s (Requests for proposal), RFQ’s (Request for Quotation), RFI’s (Request for Information), and proposals evaluation to provide communication solutions (IP&TDM).
- Managing and monitoring the Communication Network systems resource availability, performance, and troubleshooting, utilizing the standard System Management software tools & protocols.
- Configure and maintain Communication Security standards for Call Centre, Telephony, CTI, IVR, and IP Communication devices.
* Working with ALCATEL Telecom products:
- Hardware Products, such as: ALCATEL Private Automatic Branch Exchanges (PABX) 4100, 4200, OXO & 4400, hardware installation, software configuration & maintenance.
-Software Application Products such as: ALCATEL Contact Center Interactive Voice Response (IVR), ALCATEL Contact Center OutBound (CCO & CCAgent), ALCATEL Call Center Supervision (CCS), Call Accounting using ALCATEL Omnivista & A4715, ALCATEL Operator Assisted Services (OAS).
-Contact Centers Design and Supervision using ALCATEL CCS.
* Working with THOMSON Multimedia Products:
-SpeedTouch xDSL Modems.
-Wireless Products.
-VoIP & SIP products.
* Responsible of maitaning ASCOTEL Local Area Network and maintinance of Laptops & PC's (Hardaware & Software).
Telecommunications & Electronics Engineering Option.