IT Specialist - FFP
Gulf Air
مجموع سنوات الخبرة :31 years, 11 أشهر
•Directly managing daily operation of Data Control and System Requirements functions within Loyalty Programs Department and resolve day to day issues arising from these areas.
•Formulating requirement for selecting, developing and controlling successful implementation of systems necessary to support effective operation of various Loyalty Programs.
•Controlling volume, quality and security of data being loaded on FFP database.
•Gathering, analyzing and assessing Loyalty Program needs for system automation and drafting corresponding systems requirements.
•Assisting IT department team in negotiating and selecting proper system providers and prepare necessary business case.
•Liaise with internal and external suppliers of Gulf Air systems to ensure successful interface between main core system and Loyalty Program systems.
•Supervise user acceptance testing to document results, recommend appropriate remedial changes while implementation of new system software.
•Undertake all systems administration tasks when system is in steady state, including DB administration, trouble shooting, and propose execute solutions.
•Derive statistical and other reports as desired by management using data from Loyalty Program systems, provide monthly reports for Finance Department..
• Implementing and supporting over 2000 local various Windows (2000, XP, Vista) users.
• Supporting various customers around the world.
• Acting Team Leader during Managers absence.
• Analyzing customer workflow and procedures to recommend operational support tools and technologies to satisfy user needs.
• Analyzing customer requirements and providing cost affective solutions and forecast ROI.
• Acting as a liaison between the customer, suppliers, and other technical groups to resolve network and hardware problems.
• Implementing operational support standards and procedures relating to change management, performance management, and security.
• Developing site administration manual documentation.
• Providing user orientation on hardware, software and network operations.
• Install and troubleshoots network cabling infrastructure, including a wide variety of network equipment such as hub, switches, Firewalls and Routers.
• Overall bank's PCs hardware faults, providing technical support to users.
• Network cabling, installing and configuring LAN card.
• Attending all ATM hardware failure calls, also familiarized with ATM processor software installation using OS/2.
• Running Credit Card System, operational and technical wise.
• Providing technical support to merchants.
• Maintaining and downloading Point-Of-Sale program.
• Running monthly updates on Authorization system using UNIX server.
• Completed 69 Credits B.Sc. in Business Information Systems University Of Bahrain
• Intermediate Certificate in Modular Program in Computer Technology