Associate Account Management
AT&T
مجموع سنوات الخبرة :5 years, 1 أشهر
AT&T Entertainment Group
Promoted from Level 1 Agent to Level 2 Customer Service Agent.
Best in VOC (Voice of the Customer) | October 14, 2017
Awarded exemplary performance on the account as recognized by this award having an attainment of more than 123% from monthly target of 100% based on the customer satisfaction survey. Provided thoughtful, convenient service to customers, earning annual customer service award twice
(2 Years)
Luisa Squire IT Building, Jacinto Avenue, Davao City
Job Description:
Skillful work with AT&T Home Solutions for All Uverse Services & DTV NOW - answers phone, greet customers and ask their respective issues. Identify customer’s issue, paraphrase, and probe questions; troubleshoot to identify the main problem of the callers, express empathy & compassion, pitch for sales and conversion, and achieve overall customer satisfaction.
Experienced in dealing customers over the phone through inbound, outbound calls and online chat support.
Forward-facing for customer inquiries, complains and requests, billing questions, Technical Support, order and payment processing and can manage a high volume workload within deadline driven environment.
Expert in pacifying irate customers and answer inquiries, continuously maintaining clear and positive communication.
Adept at cultivating successful relationships with customers by completing all transactions in a quick and efficient manner as First Call Resolution.
Administer walking through instructions & best solution to the customer needs to their billing, payments, computer related problems, offer appropriate services to the customer for their problem to be fixed.
Engaged in online meeting, training and communicate with our client based in United States.
Build productive trust relationships with customers and assess customer needs and ensuring that they are addressed accurately.
Perform under pressure and address customer complaints that in a timely manner. These complaints are often escalated from the Level 1 service agents.
Generate reports required by the account such as KPI data analysis, comparison reports, progress reporting, employee satisfaction report and other business analytic reports required.
Execute all other service related duties and responsibilities as mandated by the Account Manager.
Part-time Job of a Networking & Sales Company in offering Clothing Lines, Footwear’s, Appliances, Tupperware, Cosmetics and others.
Achieve excellent customer service, while consistently meeting the store’s sales goals.
Remain knowledgeable on products offered and discuss available options.
On-the-job Trainee | Year 2015
Rendered or completed On-The-Job-Training and assist with all office administrative duties,
including photocopying, mailing, faxing documents and organizing the office and waiting spaces.
Proficient in handling customer inquiries, opening & release of New Bank Accounts such as Payroll ATM, Savings ATM or Passbook and other Government ID’s such as Pantawid, SSS & GSIS.
San Francisco, Agusan Del Sur
Developed and deliver lessons from Kindergarten to Primary School Grade students to enhance
their written and verbal communication skills of all Subjects: English, Math, Science, History and
Arts.
Achievements & Recognition: Leadership skills gained as an officer in Supreme Student Government. Scholar, Commission On Higher Education (CHED) Scholarship Completed all relevant training that are pre-requisite to the curriculum. Active in School’s extra-curricular activities for Leadership, academic Clubs and Community Engaging Programs.