collection supervisior
Aur capital
Total des années d'expérience :2 years, 3 Mois
Developing and implementing debt collection strategies based on data analysis and past trends. This includes setting measurable goals and establishing timelines to achieve them.
Managing the debt collection team by directing and motivating team members, assigning and distributing tasks based on each individual's capabilities and work requirements.
Providing continuous training for team members to enhance their debt collection skills and effectively deal with customers, while offering guidance and necessary support to achieve better performance.
Monitoring the performance of the debt collection team, evaluating results against set objectives, analyzing data, and providing regular reports to company leadership regarding team performance.
Direct communication with delinquent customers either directly or through the team to establish suitable repayment plans and provide solutions for financial issues.
Documenting all details related to debt collection operations and customer communications, ensuring compliance with company policies and regulations set by regulatory authorities.
Resolving disputes that may arise during the debt collection process, whether internal among team members or external with customers.
Presenting regular analysis of debt collection operations and seeking continuous improvement opportunities to increase work efficiency and enhance customer experience
(M B A) Master Business Administration Financial Management