intervention team leader
Orange - Jordan
Total years of experience :22 years, 10 Months
2010 till July 2018 - Present Orange -NW Customer intervention team leader
• Leads intervention teams in new adsl and telephone lines installation and faults repairing with high quality in specific time to satisfy customers
• Develops, support and evaluate intervention teams as to assure efficient utilization of time & resources.
• Studies and analyze network records and report to the network analyst to concentrate on black spots to find suitable economic solutions for preventive maintenance.
• Applies all Orange administrative rules and safety rules in order to run and organized systematic (smooth) work flow.
• Sets work procedures for his teams to conduct mutual works with related standards to increase the work efficiency with High quality.
• Assists and give feed back to OSP department manager in setting action plans to reach the targeted department objectives
• Enhances team's attitude towards customer to reflect the sunny image of Orange.
FTTH installation and repairing
1995 Outside plant senior engineer
• Supervises and support in house field teams and outsourcing contractors working in preventive maintenance programs to repair OSP network black spots to ensure execution of the required work smoothly and effectively with optimal time and cost to improve network performance.
• Monitor, sort and follow up faults repairing, repeated faults and provide support to supervisors and teams in the field to achieve higher customer satisfaction
2005-2007 Outsourcing Team Leader
• Advices, support, train and perform quality check and follow up digital services intervention teams in order to facilitate the obstacles to achieve customer satisfaction
• Conduct the new technologies installation jobs provided by JT to meet customer demands with high quality
• Implements the new connections, transfer, upgrade or downgrade & cancellation for all types of leased lines with high quality in specific time.
2000-2003 OSP Section Chief
• Organize and manage the maintenance of the main and subsidiary cables.
• Follow up the installation and preventive maintenance procedures to achieve the performance standards required.
• Analyze, study and put work plans to minimize repetitive and internal faults.
• Internal and external coordination to provide better services per the set performance indicators.
• Develop and improve the performance efficiency of his staff.
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2008-2010 Digital Services Intervention Team Leader
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• Leads intervention teams in all types of digital services new installations and fault repairing with specific time with high quality to satisfy customers.
• Develops, support, coordinate, evaluate and on job training intervention teams to assure efficient resources utilization and improve the quality.
• Studies and analyze records and reports of the DS network as to concentrate on black spots to find suitable economic solutions.
• Applies all Orange administrative rules, also the safety rules; in order to run organized systematic (smooth) work flow.
• Assists and give feed back to Digital services intervention Manager in setting action plans to reach the targeted department objectives.
• Designs, plan and set action plans based on work load and analyzed reports in order to comply provisioning time and customer satisfaction
2003-2005 Electrical Work Section Chief
• Set up work program for the field teams
• Evaluate the daily reports of the accomplished work
• Quality and accuracy
• Set plans for the project to be implemented
1996 till 2000 OSP Construction Team leader
• Leads organize and support all technical and administrative section's activities related to OSP & ISP network preventive maintenance and expansion programs required by other departments and implemented by in house field teams or outsourcing contractors to improve network performance, permanency, customer satisfaction and appropriate JT image within allocated resources.
• Leads logistic operations regarding materials, drawings, and tools, as to maintain section's efficiency.
1992-1994 Production Engineer (Middle East Engineering and Electronics Industrial Co) LG Company.
• Head Section of LG TV production
Other Qualifications
• 1997: Course on Installation Cu cables in the local line plant for one month (Germany)
• 2000: International training course in Telecommunication outside plant Construction Supervisory for 45 days in the Republic of Indonesia
Radio broadcasting and radio communication institute Moscow -Russia • Master of Science in Engineering • (Radio Communication and Radio Broadcasting) High School, Irbed -Jordan
Irbed Secondary School • Tawjihi, Scientific Stream WORK-RELATED & COMPUTER SKILLS • Team player • Ability to work under pressure, and excellent organizational skills • Leadership and communications skills