جمال زعرور

• Lead the design, implementation, and continuous improvement of the company-wide Performance
Management System.
• Develop and manage the companys succession planning framework for critical and leadership roles.
• Design and oversee talent assessment initiatives, including leadership development programs and high
potential (HiPo) employee tracks.
• Develop change management strategies to minimize employee resistance and maximize adoption of new
processes or systems.
• Analyze performance appraisal data to identify skill gaps, high-potential employees, and areas requiring
organizational intervention.
• Evaluate and redesign organizational structures to improve efficiency, agility, and cross-functional
collaboration.
• Oversee the development, continuous review, and grading of all job descriptions.
• Lead the process of total reward strategy, compensation & benefits, salary benchmarking.

• Lead the design, implementation, and continuous improvement of the company-wide Performance
Management System.
• Headed the validation and processing of promotions, salary increments, position
adjustments, and the entire compensation and benefits process.
• Conducted leadership workshops and one-on-one coaching with VPs and Directors to ensure
seamless rollout and adoption of new Employee Performance Management system.
• Partnered with executive management to generate compliance and audit reports for board-level
meetings.
• Generated audit and compliance reports for executive management meetings.
• Played a key role in rewriting job descriptions and restructuring company-wide position mapping.
• Collaborated with IT and third-party consultants to design and implement the companys ERP/HRIS
system.

• Defined and tracked KPIs.
• Managed timesheets and attendance for Beirut and Saudi offices.
• Delivered employee training programs.
• Handled resignations and employment terminations.
• Assisted Recruitment department in the end to end recruitment process. Sourcing, shortlisting,
interviewing, visa process.

• Forecasted budgets and identified new revenue streams.
• Set competitive room rates based on market analysis.
• Delivered financial reports (daily/weekly/monthly) to senior management.
• Trained staff on reservations and revenue procedures.

• Collaborated with sales and finance teams to optimize room pricing.
• Analyzed market trends to align room availability and pricing strategies.
• Handled reservation bookings and guest coordination.