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جمال زعرور, UNIT HEAD - ORGANIZATIONAL DEVELOPMENT

جمال زعرور

UNIT HEAD - ORGANIZATIONAL DEVELOPMENT·Nesma & Partners

لبنان

ماجستير, MBA

الخبرة العملية

مجموع سنوات الخبرة: 11 سنوات, 6 أشهر

UNIT HEAD - ORGANIZATIONAL DEVELOPMENT

يناير 2026 - حتى الآن

Nesma & Partners

بيروت، لبنان

يناير 2026 - حتى الآن

• Lead the design, implementation, and continuous improvement of the company-wide Performance
Management System.
• Develop and manage the companys succession planning framework for critical and leadership roles.
• Design and oversee talent assessment initiatives, including leadership development programs and high
potential (HiPo) employee tracks.
• Develop change management strategies to minimize employee resistance and maximize adoption of new
processes or systems.
• Analyze performance appraisal data to identify skill gaps, high-potential employees, and areas requiring
organizational intervention.
• Evaluate and redesign organizational structures to improve efficiency, agility, and cross-functional
collaboration.
• Oversee the development, continuous review, and grading of all job descriptions.
• Lead the process of total reward strategy, compensation & benefits, salary benchmarking.

مجال الشركة:
البناء والتشييد

SENIOR ORGANIZATIONAL DEVELOPMENT SPECIALIST

يناير 2021 - يناير 2026

Nesma & Partners

بيروت، لبنان

يناير 2021 - يناير 2026

• Lead the design, implementation, and continuous improvement of the company-wide Performance
Management System.
• Headed the validation and processing of promotions, salary increments, position
adjustments, and the entire compensation and benefits process.
• Conducted leadership workshops and one-on-one coaching with VPs and Directors to ensure
seamless rollout and adoption of new Employee Performance Management system.
• Partnered with executive management to generate compliance and audit reports for board-level
meetings.
• Generated audit and compliance reports for executive management meetings.
• Played a key role in rewriting job descriptions and restructuring company-wide position mapping.
• Collaborated with IT and third-party consultants to design and implement the companys ERP/HRIS
system.

مجال الشركة:
البناء والتشييد

HR GENERALIST

يناير 2018 - يناير 2021

Nesma & Partners

بيروت، لبنان

يناير 2018 - يناير 2021

• Defined and tracked KPIs.
• Managed timesheets and attendance for Beirut and Saudi offices.
• Delivered employee training programs.
• Handled resignations and employment terminations.
• Assisted Recruitment department in the end to end recruitment process. Sourcing, shortlisting,
interviewing, visa process.

مجال الشركة:
البناء والتشييد

REVENUE & YIELD SUPERVISOR

يناير 2015 - يناير 2017

Crowne Plaza Hotel

بيروت، لبنان

يناير 2015 - يناير 2017

• Forecasted budgets and identified new revenue streams.
• Set competitive room rates based on market analysis.
• Delivered financial reports (daily/weekly/monthly) to senior management.
• Trained staff on reservations and revenue procedures.

مجال الشركة:
الضيافة والسكن

RESERVATIONS AGENT

يناير 2014 - يناير 2015

Holiday Inn

بيروت، لبنان

يناير 2014 - يناير 2015

• Collaborated with sales and finance teams to optimize room pricing.
• Analyzed market trends to align room availability and pricing strategies.
• Handled reservation bookings and guest coordination.

مجال الشركة:
الضيافة والسكن

التعليم

ESCP Business School

ديسمبر 2025

ديسمبر 2025

ماجستير، MBA

فرنسا

Ecole Supérieure Des Affaires - Lebanon

ديسمبر 2025

ديسمبر 2025

ماجستير، MBA

لبنان

Lebanese International University -LIU

يناير 2018

يناير 2018

بكالوريوس، Accounting Information Systems

لبنان

Skills

Teamwork
Expert
Teamwork
Expert
Accounting Software
Expert
Accounting Software
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
COLLABORATION
Intermediate
COLLABORATION
Intermediate
BENCHMARKING
Intermediate
BENCHMARKING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
LEADERSHIP DEVELOPMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SUCCESSION PLANNING
Intermediate
SUCCESSION PLANNING
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
PERFORMANCE MANAGEMENT
Expert
PERFORMANCE MANAGEMENT
Expert
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
GOAL SETTING
Intermediate
GOAL SETTING
Intermediate
PERFORMANCE REVIEW
Expert
PERFORMANCE REVIEW
Expert
EMPLOYEE COACHING
Intermediate
EMPLOYEE COACHING
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
COMPLIANCE REPORTING
Expert
COMPLIANCE REPORTING
Expert
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RESTRUCTURING BUSINESS
Intermediate
RESTRUCTURING BUSINESS
Intermediate
JOB DESCRIPTIONS
Expert
JOB DESCRIPTIONS
Expert
BUDGETING
Intermediate
BUDGETING
Intermediate
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
FORECASTING
Intermediate
FORECASTING
Intermediate
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
PROGRESS
Expert
PROGRESS
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MULTI-TASKING
Expert
MULTI-TASKING
Expert
Teamwork
Expert
Teamwork
Expert
Accounting Software
Expert
Accounting Software
Expert

اللغات

الانجليزية

متمرّس

العربية

متمرّس

الفرنسية

متوسط

التدريب و الشهادات

الشهادات
LEADERS OF TOMORROW
May 2018

التدريب
PRICE OPTIMIZATION
Intercontinental Hotel Chains
Jun 2016
HOLIDEX PLUS FUNDAMENTALS
Intercontinental Hotel Chains
May 2016
Holidex Plus Group Managament
Intercontinental Hotel Chains
May 2016

الهوايات والاهتمامات

Sports & Sports Journalism

· Championships won: The Second Division Championship, The Universities’ Championship and The Euro-Ibiza Championship. · Position: Goal Keeper. · Attended training on: Team-Building, Communication and Game Strategy.