Associate implementation engineer
SEDCO
Total years of experience :11 years, 1 Months
• Facilitating projects, sprint planning, sprint demo, and retrospective meetings.
• Create plans for software development projects.
• Help development team and individuals to clarify goals and actions to achieve them.
• Help the product owners to make the product backlogs in good shape and make them ready for the next sprint.
• Walking the product owner through more technical user stories.
• Perform site surveys and business analysis for new projects.
• Manage SEDCO product site installation with customer training, go live and getting the acceptance.
• Manage and drive customer technicians and subcontractors to do the required site requirements.
• Respond to internal support calls from presales and sales (by phone, by email, face to face).
• Conduct training sessions for customers at customer site and at SEDCO offices.
• Communicate with the partner/customer to install SEDCO modules from A to Z.
• Prepare internal products' standard workflow.
• Prepare SEDCO documentation, and sample workflow.
• Perform advanced customization for SEDCO products to fit customer requirements.
• Perform Windows Administration and Installation.
• Perform Database Installation and Management (MS SQL and Oracle).
• Perform networking troubleshooting.
• Respond to internal support calls from team members, QA and development.
• Conduct one to one training and handover to partner/customer representatives.
• Conduct maintenance visits to Customer Sites (Servers, Branches, .) as needed and required.
• Implement SEDCO products at customer sites to match customer's needs/requests perfectly.
• Identify and describe problems/bugs in products to QA and Development.
• Manage SEDCO products' and site installation with customer training, go live and getting the acceptance.
• Test SEDCO s/w products in terms of implementation and customer's point of view.
• Review technical writer documents for cross checking from technical perspective.
• Manage the communication between the customers with back end (Dev.
• And QA) to resolve any request/problem.
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
•Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
•Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
•Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
•Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
•Responsible for capacity, storage planning, and database performance
Daily backups and restores.
•Cycle operating and running.
•Maintaining the data center of the organization and ensuring that the systems run properly.
•Assist in data recovery and disaster management in case there is a security breach or data is lost.
•Monitor security and working of organization servers.
Performed keyword research and competitive analysis to identify effective strategies to meet client goals.
•Partnered with department managers to understand and meet SEO needs.
•Developed SEO strategy, defined goals and prioritized tests and projects.
•Provided optimization of web page titles, URLs, structured data, SEO copy editing and sitemaps.
•Monitored and reported on key performance indicators and shared results with management team.
•Wrote requirements and design experiments to test new SEO strategies.
•Executed SEO functions such as keyword research, data collection, link optimization and site auditing.
•Tracked website analytics and reported findings to clients.
•Identified trends through assessment of competitor activities.
courses: Amman - Jordan Customer support professional certified. CCNA certified. CCDA certified. CCNP Switching training