Technical manager
EN Route Technologies
Total years of experience :11 years, 7 Months
Telematics Solution for industries like Gas, transportation, delivery and Construction fields.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and designing techniques.
Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution
Delegate and allocate responsibilities efficiently to manage projects end to end
Must ensure teams follow the correct procedures, policies and documentation requirements across project phases
Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
Must provide technical training to teams when required and serve as a technical mentor to team members
Make presentations on project status, present monthly and annual reports to senior management
Meet with client teams and gather requirements, conduct regular team meetings and track project progress
Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
Responsible for collaboration and communication with various teams as needed
Conduct interviews, hire, and train new technical support/IT staff
Understands different programming languages and ability to solve problems in coding, testing and deployment.
Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
Able to guide the team through the development, testing and implementation stages and review the completed work effectively
Provide direction and technical expertise in design, development and systems integration
Able to make quick decisions and solve technical problems to provide an efficient environment for project implementation
Conduct performance reviews of team members and identify areas of improvement, give feedback and recommend for promotions or salary increments
Estimate project budgets, coordinate with finance department for funds and plan for purchasing of equipment and hardware in a cost-effective way
GPS & RFID based solutions for industries like Logistics, RAC, Transportation and Waste Management with in-house device & application R&D.
Installing and configuring computer hardware operating systems and applications.
Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Participation in providing training to customers as required.
Documenting troubleshooting and problem resolution steps.
Monitoring and maintaining computer systems.
Talking staff or clients through a series of actions, either face-to-face, mail, or over the telephone, to help set up systems or resolve issues.
Testing and evaluating new technology.
Prioritizing and managing many open cases at one time.
Setting up new users' accounts and profiles and dealing with password issues.
Providing support, including procedural documentation and relevant reports.
Troubleshooting network problems and diagnosing and solving hardware or software faults.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Prepare accurate and timely reports
Providing help and advice to customers.
Communicating courteously with customers personally or by telephone, email.
Investigating and solving customers' problems, which may be current, complex or long-standing.
Handling customer complaints, minor and major incidents.
Developing feedback or complaints procedures for customers to use.
Improving customer service procedures, policies and standards.
Helping with training and development
Personnel duties and reporting to senior level management
Installing and configuring computer hardware operating systems and applications.
Monitoring and maintaining computer systems and networks.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
