WAITER
FAIRMONT THE PALM
مجموع سنوات الخبرة :3 years, 2 أشهر
WAITER
FAIRMONT THE PALM, DUBAI
October 2012 - April 2013
• Greet guests and accompany them to their tables
• Present menus and respond any questions regarding menu items
• Serve food and beverages
• Check regularly with guests to make sure that they are enjoying their meals and take necessary action to resolve any complaints
• Prepare and serve specialty dishes at tables
• Inform patrons of each day specials
• Explain how a variety of menu items are prepared by describing constituents and cooking methods
• Take dishes and glasses away from tables and counters, and transfer them to kitchen
• Prepare list of overall meal costs along with sales taxes
• Stock service areas with supplies including coffee, food, tableware, and linens
RECEPTIONIST
SHABLUL HOSTEL
August 2011- March 2012
• Received phone calls
• Arranged appointments between client and employees.
• Responsible for typing memos, reports and other correspondence.
• Took detailed messages for person called upon, including name, time of call and nature of business.
• Strong work ethic and superior interpersonal, customer service and communication skills.
RECEPTIONIST
"CASA INKARI"
2 stars Hotel, Lima - Perú http://www.casainkarimiraflores.com.pe/
November 2010 - June 2011
Reporting to Hotel Owner
Responsibilities:
• Leading a team of 10 within a 2 Star house hotel from a multitude of different nationalities.
• Registers guests into hotel following established procedures, working in coordination with other employees or departments as required to ensuring 100% guest satisfaction.
• Processes payments "Fast and flawlessly" following established procedures.
• Informs guests of shows, facilities, services and room amenities available at the Hotel.
• Maintains the cleanliness of Front Desk and surrounding areas to uphold the Hotel standards.
• Assists guests by attempting to honor special requests for specific accommodation's, and presents options when those requests cannot be met.
WAITER ASSISTANT
Royal Caribbean International Cruises, Miami, Florida - US http://www.royalcaribbeancruises.com/
August 2009 - January 2010
Reporting Direct to Dining Room Manager
Responsibilities: Worked with 350 Waiters and Assistant Waiters in the main dining room in order to provide excellent service to an average of 3, 634 passengers from different nationalities.
• Welcoming and escorting guests to their tables, giving attentions to details.
• Verify patrons' identification to make sure that they meet min age needs for use of alcoholic beverages.
• Confirm with customers to make sure that they are enjoying food and take action to correct any troubles.
• Attend customers to their tables.
• Explain neatly how different menu items are made, describing the cooking methods and ingredients.
• Tell customers of daily special items.
FRONT DESK RECEPTIONIST
Faraona Gran Hotel, 3 Stars, Miraflores, Lima - Perú http://www.faraonagrandhotel.com/
March 2008 - November 2008
Reporting to General Manager
Responsibilities: • Greet each hotel guest and make them feel like a welcome guest
• Handle phones and books hotel guest reservations and/or coordinates with reservation center
• Complete over 45 guests registration into the hotel in a prompt and courteous manner, prepares for group check-ins, check-outs, and VIP arrivals and set department record for highest check ins
• Achieved targets using up-selling techniques to maximize room rates and revenue
• Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.
• Handles minor guest complaints, resolving conflict to the satisfaction of the customer
• Escalates to supervisor of major problems, applies judgment and diplomacy to handle complaints, disturbances or unhappy guests
• Accurately record cash draw and deposits each shift and follow all cash-handling and credit policies.
• Maintained a neat and clean front desk, lobby and adjacent work areas.
• Delegate rooms to housekeepers and keep active communication with housekeepers to ensure room status in computer is up to date.
PROFESIONAL DEVELEOPMENT
• Micro-Opera (Hotel Reservation System)
• Languages Skills
• Private pilot flying instruction.
2011 - 2012 JORGE CHAVEZ DARTNELL FLYING SCHOOL Private Pilot
Translation and Interpretation in languages.
2003 - 2006 SIDEM INSTITUTE, Lima, Peru Translation and Interpreting
1991-1996: SAN PEDRO DE LURIN SCHOOL